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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay is rated above. The amenities states "Weekly housekeeping provided" suggesting that the room will be provided service (replace spoil towels, bedding, and bathroom necessities) at least one day within a week. Local representative informed us that our room must be occupied for 7 consecutive days for service. The property had 2 structures 1201 and 1207 with 1207 receiving a remodel providing an exercise room (adequate equipment) and TV lounging area. Guest from 1201 had access to the exercise room by searching for a ho... read more
Business response:
Thank you for your feedback and suggestions. We apologize for the inconveniences you experienced and that you left being less than 100% satisfied. We hope you will select us again for your lodging needs so we can impress in all areas. Thank you for your feedback. General Manager
The room they gave us is not even clean at all. Trashes were on the floor and toilet from the previous guess. I need to picked up the dirt because there's no available room to transfer us. The smell was so bad and to make it worse when u open the refrigerator it smells like a spoiled food because it's not even plug in and working. The staff of this hotel have to make sure that each room is totally clean before giving the room key to the guess. It seems like this hotel doesn't have a standard procedure in cleaning to make sur... read more
Business response:
Chris, We never want our guests to enter a suite that has such a negative impact that would warrant such a low rating. We continuously work on ways to improve and we will use your feedback to build a better stay experience for your next visit. Thank you for your feedback, we look forward to seeing you again soon. General Manager
Bad Hotel was very dirty and acceptable. I checked in and immediatly checked out cashed in 40,000 points with Hilton and stayed at O'Hara Airport
Business response:
Cleanliness is the foundation of a positive experience for our guests. We agree a dirty suite is unacceptable. We have been modifying our cleaning protocols as well as our inspection process to be sure we are up to our brands high standards. We are sorry you had a poor experience on this visit and invite you to come and stay with us again so we can impress with our improvements and service. Thank you for your feedback. General Manager
Business response:
Thank you for staying with us and taking the time to rate our hotel. We clearly did not provide the stay you had hoped and for this we are so very sorry. We hope to have the opportunity to show you a much better experience should your travels bring you back to the area. General Manager
No Proper Facility As per my observation, this is a kind of lodge. No water, no proper breakfast....
Business response:
We value you as our guest, and we appreciate you taking time to review our hotel. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator / freezer which includes ice trays for our guests convenience. Therefore we do not have ice or vending machines on our property, and we apologize for any inconvenience. Thank you again for being our guest and for your feedback. Sincerely, General Manager
Dirty Rooms I should say this is a very badly maintained hotel when we entered the hotel with a small kid found the room to be completely flithy and no one there to help us out. Kitchen utensils are not there and when i went down they said i have to come back in morning. Bathroom luck not working , microwave is badly maintained , hair dryer not working etc etc.. If you are travelling with family this is definitely not the place to go for.... I should say this is a lesson learned for me..
Business response:
It is certainly disheartening to read about your recent challenging stay with us. Our goal is to provide our valued guests with the utmost in customer service, comfort and cleanliness, and it seems we fell short of that goal based on your feedback. Please accept our apologies and we hope you will consider staying with us again in the future, where we can fully impress you with everything we have to offer. Thank you for your feedback. General Manager
No service There was poor service and I was there for two weeks and no housekeeping touched my room. And If you wanted to use any amenities listed you had to sign things out.
Business response:
Thank you for sharing your feedback. It was a pleasure to have you as our guest and we hope you will stay with us again soon. We do apologize for not meeting your expectations in some areas and had we known we would have made every attempt to make things right while you were our guest. We will continue to work to improve the overall experience for our guests and will use your review as a training tool. Sincerely, General Manager
smoking rooms smell, very noisy, not recommended. No on site fitness room, have to go to the other side.
Business response:
We are thankful when guests share their feedback as it is a guiding factor in our improvements. We are sorry for the issues you experienced and that your stay was not more pleasant. We will verify our brand website to be sure the information is correct about an on site pool. We would like to have you back as our guest the next time you are in the O'Hare area. General Manager
Disappointing I rented the room for 3 night and I have to canceled because the place was not good.
Business response:
Liz, thank you for sharing your feedback. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to provide an outstanding stay for each guest, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.