Extended Stay America Select Suites - Chicago - O'Hare

tim 

on Expedia

10 years ago

good for the price, no customer service This was for a conference, was a 4 night stay, so I chose extended stay. Was supposed to be a shuttle to the conference, that was not true. I found this out at check in, which really was a disappointment. Once in the room, it was clean, had a small kitchen, but nothing else. No dishes, no pots or pans, no soap or shampoo, no Kleenex, no coffeemaker. There were linens. I did get soap and shampoo from the desk, but had to stand there while the desk clerk finished a call on her cell phone... read more

rudolph 

on Expedia

10 years ago

No breakfast! 

Anonymous 

on Expedia

10 years ago

WORST HOTEL EVER HORRIBLE. GOT LIED BY HOTEL.COM RATING. THIS HOTEL IS HORRIBLE. TOWELS HAD HAIR IN THEM AND NOT CLEAN. THE HOTEL STAFF WAS RUDE AND NOT HELPFUL. 

Anonymous 

on Expedia

10 years ago

Smelled room smelled very bad needed some febreze!! When you open the door the funk hits you... No good.. 

Anonymous 

on Expedia

10 years ago

DISGUSTING!! At first glance the room seemed nice and clean but as you start settling in you could see that the rooms was filthy, the pictures on the wall were splattered with i don't even know what, the curtains were stained and the bathroom was even worse. The sink had a film of filth, and the mirror had dried boogers on it. Lastly the hygiene of the employees was very questionable, especially the receptionist. 

dave 

on Expedia

10 years ago

Horrible Never stay at an Extended Stay 2 rooms , both smelled 

Nora 

on Expedia

10 years ago

Never will use this hotel chain again! Filthy, none of the staff had any pride in the hotel. Un- vacumned floors and hallway. Dirty blankets and bedspread... Maid came to service the room and left NO toilet paper , and after a week long stay...no clean sheets...shuttle van had no gas, so no shuttle to the airport!... Never again 

Anonymous 

on Expedia

10 years ago

Hotel was alright Check in and check out was easy and the staff tried to make the stay as good as possible. The room was in the first floor right next to the street which got a little noisy at night. The most disappointing fact was that the room was described as "including breakfast" and there was only this table with a few snacks and no breakfast. Would not stay there again.