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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I liked? Nothing … I made a mistake by booking 3 nights here instead of holiday inn thinking that this has a kitchen . The electric stove looked like it’s from last century with lot of rust on it so we didn’t took a chance of even turning it on .. the tv wasn’t working and we didn’t find any remote either .. the main door handle was hanging down from outside and the door handle to bathroom was missing rhe push button to lock it … the floor was dirty and had something sticky on it so we didn’t dare to walk barefoot on it... read more
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Managemen... read more
Stay somewhere else The best thing about the hotel is when it’s time to leave I’m sure you can find somewhere better to stay.
The rooms get cleaned once in 2 weeks. We saw blood stained bed sheets. Dirty bathrooms. No gym, no swimming pool. There is no breakfast in reality, it is just hot water. There is a room for improvement. Thank You!
Business response:
Habteab, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the cleanliness and noise issues you encountered during your visit. We will share your comments appropriately as we strive to enhance our guest experience. We regret your disappointment with the changes in our housekeeping policy. We are grateful for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Dirty beyond imaginable
Business response:
Simret, thank you for evaluating your stay at our hotel. We apologize for the cleanliness you encountered during your visit. We will share your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will give us a second chance in the future to make it up to you. Sincerely, Hotel Management
Couldn't get into my room I was given the key card to my room and i got into the room with no problem. We i left out the room and try to get back in, tge key card wouldn't wory. The young lady desk clerk (Francesca) tried everything she knew to reset the door lock. I was locked out of my room for 2 hours until someone call the desk clerk back. My door was finally open by the desk clerk after it took the manager or the maintenance man to call back to help solve the problem. I would like to commend the excellent service the de... read more
Business response:
Sean, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Take supper long time to check in and room smells bad.
Business response:
Thank you for evaluating your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced at the time of check-in and also you were not happy with the cleanliness of your room. Your concerns have been discussed with our housekeeping and the front desk team to make our future guests do not encounter the same. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,114 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.