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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oversold Hotels.com secured a reservation and when I arrived at the hotel it was oversold by 2 rooms. After 30 hours of travel this was very much unappreciated.
Business response:
Nebojsa, thank you for sharing your comments. We are sorry as we were unable to accommodate you at our hotel. We apologize for the inconvenience or frustrations you had. We hope to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Needs some upgrades. The hotel is in the middle of nowhere, and offer vending machine service for your snacks. You must drive to get any type of food, or order by phone only.
Business response:
Russell, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Broken night stand. Upon arrival there was no one at the desk, waited till the person shows up. The room was decent, but had dirty mattress with many spots on it, the bedside drawer was broken laying on the floor. Cheap hotel, I would not recommend it to a friend.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the drawer have been shared with the maintenance team to fix it immediately. We regret learning that our front desk staff member was not available upon your arrival. We will look into what transpired, so this lapse in service is not repeated. We do hope you give us another chance in the future to make it up to you. Sincerely, Ho... read more
Was unpleasant odor in room and hallways No coffee pot, cups, glasses, other cooking utensils. Front desk could only provide paper cups after wIaitng 15minutes. Do not recommend at all!!!
Business response:
James, thank you for the review of your stay. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We are also sorry for the inconvenience and wait time issue you faced due to the lack of in-room amenities. We value your feedback and hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Managemen... read more
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The rooms were filthy; we saw stains on chairs, questionable residue on the headboard, water damage on the counters, food residue on the kitchenette, and the rooms smelled like someone had been smoking in the rooms for 20 years. Yes I said rooms, friends of ours had the same situation in their room. This is the first and last time that I will be staying in extended stay. I work in a hospital and felt filthier coming home from this establishment than coming home from an isolation room.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry our rooms fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your friends will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.