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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing ,very dirty ,pillow cases dirty ,mattress sheets dirty,everybody smoking in hotel rooms ,prostitution girls everywhere ,drugs deals all over the place
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Such comments are taken seriously and please be assured that we will be looking into this matter. We hope you consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management
It was dirty and did not clean room. Staff was angry
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness issue in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We also apologize you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Management
I specifically asked to give me a wake-up call, but they completely forgot and did not give a wake-up call in the morning. The floor and hallway were full of bad odor. There were some debris and scraps on the carpet inside the room. The towels, cleanex and papers were the cheapest I have ever seen. Noise level from other rooms, outside and heater/air conditioners were high. These are some of the experiences I had with this hotel last night.
Business response:
Jon, we are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We also truly apologize for the problem with your wake up call. We have an extremely reliable wake-up call service and can confirm that this was an isolated incident. In response to your review, measures have been put in place to ensure that this is not repeated. We regret the inconvenience ca... read more
Horrible cleanliness, but the staff handled it very well.
Business response:
Thank you for the specific feedback about your stay. We apologize for the cleanliness was not up to par and prevented you from leaving our hotel with a more favorable impression. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. On a positive, we are glad to read liked our courteous associates. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
I was disappointed that the shuttle that they advertise is not even there. They said they stopped in April. The taxi cab company that the gentleman recommended was an absolute joke. I ended up late for my event. I came back to get change for a 20 for the vending machines and he only had enough change for 10. Their breakfast in the morning was an absolute joke. When I went down there the guy said he hadn't made coffee so he decided that breakfast was going to be at 7 a.m. instead of earlier but only for today. I didn't realiz... read more
Business response:
Brandy, thank you for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to meet our guests' needs and expectations, so we apologize for your disappointment with the shuttle service. Kindly note, the shuttle service is clearly stated on our hotels' website. However, we will verify if we are missing out any such information. Hopefully, we will have the opportunity to make it up to you on a future visit. We also apologize that we fell short of your expectations when it came ... read more
It smelled like weed everywhere
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying expe... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.