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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled like weed everywhere
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying expe... read more
Not worth the money! Place smells like an ashtray so much for a non smoking room!Not worth the money.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Facility near where I had to go in the morning. The desk attendant was very short with his answers, I was given A smoking room and the hallways filled with Marijuana smoke.
Business response:
Thank you for staying at our hotel. We are sorry you did not like the service delivered by our front desk associate and regret the housekeeping service issues you encountered. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our future guests stay. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Front staff friendly, but house keeping sucks The first room they sent me too still had the bed unmade from the previous person that stayed in it. The second room they sent me to was occupied, they only found that out after sending me up 3 floors 3 times with different programmed keys. The third room, had the bed made but there was hair and recent stains in the shower tub. The front desk staff was nice but thats all I can compliment about.
Business response:
Thank you for your review. We are sorry for the difficulties you encountered in your rooms. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you Sincerely, Hotel Management
Worst experience I checked in when I got to my room, the room was a mess no one cleaned so I went to frond desk they gave me another room when I got there same thing the room was dirty from previous people that were there before me! I called downstairs they told me they have no more rooms available so I had to stay in the dirty room !!!
Business response:
Dashmir, thank you for evaluating your stay with us. We sincerely apologize for the cleanliness issues you encountered in both of your rooms. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will give us another opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.