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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I specifically asked to give me a wake-up call, but they completely forgot and did not give a wake-up call in the morning. The floor and hallway were full of bad odor. There were some debris and scraps on the carpet inside the room. The towels, cleanex and papers were the cheapest I have ever seen. Noise level from other rooms, outside and heater/air conditioners were high. These are some of the experiences I had with this hotel last night.
Business response:
Jon, we are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We also truly apologize for the problem with your wake up call. We have an extremely reliable wake-up call service and can confirm that this was an isolated incident. In response to your review, measures have been put in place to ensure that this is not repeated. We regret the inconvenience ca... read more
Horrible cleanliness, but the staff handled it very well.
Business response:
Thank you for the specific feedback about your stay. We apologize for the cleanliness was not up to par and prevented you from leaving our hotel with a more favorable impression. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. On a positive, we are glad to read liked our courteous associates. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
I was disappointed that the shuttle that they advertise is not even there. They said they stopped in April. The taxi cab company that the gentleman recommended was an absolute joke. I ended up late for my event. I came back to get change for a 20 for the vending machines and he only had enough change for 10. Their breakfast in the morning was an absolute joke. When I went down there the guy said he hadn't made coffee so he decided that breakfast was going to be at 7 a.m. instead of earlier but only for today. I didn't realiz... read more
Business response:
Brandy, thank you for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to meet our guests' needs and expectations, so we apologize for your disappointment with the shuttle service. Kindly note, the shuttle service is clearly stated on our hotels' website. However, we will verify if we are missing out any such information. Hopefully, we will have the opportunity to make it up to you on a future visit. We also apologize that we fell short of your expectations when it came ... read more
It smelled like weed everywhere
Business response:
We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying expe... read more
Not worth the money! Place smells like an ashtray so much for a non smoking room!Not worth the money.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Facility near where I had to go in the morning. The desk attendant was very short with his answers, I was given A smoking room and the hallways filled with Marijuana smoke.
Business response:
Thank you for staying at our hotel. We are sorry you did not like the service delivered by our front desk associate and regret the housekeeping service issues you encountered. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our future guests stay. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Front staff friendly, but house keeping sucks The first room they sent me too still had the bed unmade from the previous person that stayed in it. The second room they sent me to was occupied, they only found that out after sending me up 3 floors 3 times with different programmed keys. The third room, had the bed made but there was hair and recent stains in the shower tub. The front desk staff was nice but thats all I can compliment about.
Business response:
Thank you for your review. We are sorry for the difficulties you encountered in your rooms. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.