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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay at Extended Stay America again We forgot our ipad at the hotel, then we called back the same day. The receptionist told us to call back the next day because they needed to find it. So we called back the next day, the receptionist told us that they have the ipad and that will hold for us. So the following week, we came back pick it up, and when we showed up, he told us that they cannot find it! I am very unhappy with the whole situation! Basically, our ipad was stolen from us by the hotel! I am very upset and will ... read more
When we reserved our room, it stated that it had airport shuttle. This service was discontinued without our knowledge. $20 taxi ride. First room: filthy. Sheets were not changed. Evidence of bedbugs. Had long dark hairs. Bathroom filter disgusting. Bathtub very dirty. Was given a second room. We had to do all moving ourselves. Bottom bed sheet wasnt tucked in. I lifted it up to see massive pee stains.
Business response:
Dear Eliz, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The room was uncleaned when I came. The sheets were off the bed, the lights did not work. I arrived at 7pm not in the morning so everything should have been done. additionally the halls smelled of cigarettes
Business response:
Thank you for choosing to stay with us and for sharing your concerns. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
No room is provided. Room ate not available while checking in
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Very bad hotel with non management and rude staff
Business response:
Thank you for your review. We are sorry for the unpleasant experience you had with our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
when got into the room trush did not cleaned，sheets are not in order，looks some one used the room
Business response:
Justin, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We value your comment and hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
I dislike that rooms were never cleaned during days of our stay They only have housekeeper coming once a week
Business response:
Thank you for posting a review of your visit. We're sorry you were unhappy with our housekeeping services. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. However, we're always happy to provide fresh linens and whatever you need during your stay. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.