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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Hotel and staff was terrible. I paid for a king size bedroom with the sofa and I given a queen size. I complained and I was told that they do it all the time. Terrible way to run a business. The staff has different guys who they have relationships with roaming around the hotel all the time. It’s a terrible play and I would recommend it to anyone
Business response:
Portia, thank you for your review. We are sorry and are disappointed to read our hotel’s service and facilities were not to your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
There was a towel with dried blood on it the room was cold we had to sleep in our clothes the refrigerator was nasty
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The room was not clean. Example, the phone was filthy. I had to go to the service desk to get dishes, let staff know how dirty the phone was, she apologized and gave me cleaning solution and a wash cloth to clean it myself. The bathroom door was splattered with something that was even on the outside of the tub. I was told by staff our room was the most updated room. We had to move the bed away from the heating unit just to get in and out of that side. I would never stay there again.
Business response:
Nancee, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Bad!!!! Terrible!!!! Never go again!!!
Business response:
Thank you for selecting us. We offer our sincere apologies for the inconvenience you had in your room, which made your experience less than stellar. Your feedback is shared with our appropriate team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Terrible and unfriendly Staff! Incredibly the Bed was made but when I went to bed I found no top sheet on the bed and CRUMBS on the bed bottom sheet . I dealt with it because it was 1am when I found this out . When I reported this to the staff the next morning they were totally unresponsive and uncaring . Not even a sorry ! Will never stay there again ! Felt I should of got some credit back but nothing !
Business response:
Mike, we are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Ple... read more
No staff at front desk made check-in very slow process. Property condition is "showing its age".
Business response:
Tom, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Unclean, spider webs throughout the room. Dark, dim lighting
Business response:
We apologize for the cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience regarding the unclean rooms are noted and has been brought to the attention of our housekeeping department for review and action. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.