This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No TP on check in. No room service. Continental breakfast is lacking.
Business response:
Thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We will make note of your feedback as we plan our breakfast offerings. We hope you will choose to stay with us again. Sincerely... read more
The hotel was really outdated and very poorly maintained. The room had a really bad smell and the bathroom looked liked it was not cleaned at all in between rentals. I will never stay at this location again.
Business response:
Thank you for evaluating your stay. We apologize for the poor condition of our property and the odor you experienced in your room. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We have also asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Though the Staff was friendly and polite the rest of my experience was less than satisfactory. Signing a paper that said I wouldn't smoke, ok but the whole place smelled like smoke. Went to our room and one bed didn't have a blanket and neither beds had a top sheet. The pillow cover had a cigarette burn (we were in a nonsmoking room) I found hair in the bed and all over bathroom. The whole place stunk. The receptionist did change my room but that wasn't much better. I will not be staying here again.
Business response:
Bre, thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the smoke smell you experienced while you were here and for the housekeeping issues you encountered in your rooms. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We’re also working with the appropriate department regarding the procedures which they missed before you checked-in. We hope... read more
The room was not ready at check in time. The wait was an hour, there was no restroom available during the wait. There was not any kleenex tissue in the room. Customer service representatives were rude and did not listen to my request. Staff was under staff.
Business response:
Thank you for reviewing our hotel. We are sorry for the delay at the time of your check-in, and we apologize for the rude behavior of our team members. We have shared your feedback with the staff and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
When I came to check in no one was at the desk and I had to wait 30 minutes before someone arrived to check me in and the room was dirty and it stinked! No bathroom tissue and the ac/heat didn't work
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.