Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Cruissa, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. Our top priority is exceptional hospitality. Based on your rating, it appears we fell short of this goal. Your feedback will be used to help us improve our customer service and better serve future guests. We hope you will give us another chance to prove ourselves; we look forward to seeing you again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Kirsten, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Terrance, thank you for sharing your feedback. We were disappointed to learn about the challenges you experienced during check-in and regret your room was not ready upon arrival. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Brian, we truly apologize for the many difficulties you faced during your stay with us. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a... read more

Business response:

Thank you for choosing our hotel. We regret your disappointment with our charges and are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We have also shared your concern with regard to the flush with our maintenance team so that they can fix it immediately. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serv... read more