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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom was disgusting Whenever, I walk into a room I do a quick walk thru to make sure it's clean. Well, the first thing I noticed was the crap splat that was all over toilet. There was hair on the tub and around the sink. Floors haven't been swept or mopped in a long time. The receptionist did mention that he was the only one there so I didn't bother complaining. We were exhausted and I had some wipes with me so i cleaned the toilet. There's posters about the products they supposedly use 😑 We won't be going back!
Business response:
Maria, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Fire detector was on for more than 30mins
Business response:
Alzure, thank you for staying at our hotel and sharing your feedback. We appreciate you letting us know about the smoke detector in your room. We have alerted the appropriate team so that they can fix this immediately. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Upon check in I walked in to an empty front desk which led me to wait for over 30 mins for staff to help me. After numerous attempts to get a hold of someone he finally showed up and I was finally checked in. I also had ZERO rolls of toilet paper in the bathroom, good thing I looked before I sat!! 8:30 on Sunday(check out day) morning my family was woken up by the fire alarm going off, when I opened my door to see what was going on nothing but clouds of Marijuana smoke in the hallways!!
Business response:
Jose, thank you for choosing to stay at our hotel and sharing your experience. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We apologize that you had to experience the fire alarms sounding, disturbing your rest. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to ... read more
First day we saw roaches! Staff was friendly and understanding! Are has more than enough entertainment. Other than Property needs more items to complete guest needs like silver Ware and etc.
Business response:
Tiki, thank you for evaluating your stay. We apologize for the cleanliness issue you faced in your suite while staying with us. We will address this with our housekeeping team to make sure we are flawlessly preparing each room for our guests. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. On a positive note, we are... read more
Check in and out was unprofessional. No customer service at all. Charged us incorrectly for the room and it’s been a hassle trying to get it corrected. The hotel smells like stale cigarette smoke. One and done!!
Business response:
Janice, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced due to the predicament with your reservation and apologize for the concerns you had with the guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our team regarding the service issues you encountered at the front desk, and rest assured, take the neces... read more
Very dirty and smoking
Business response:
Jawad, thank you for posting a review of your stay. We are sorry for the disappointing experience you had with your room and apologize for the concerns you had with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return so we can make it up to you. Sincerely, Hotel Management
There was no staff available at night.After a long day of touring Chicago,we couldn’t get any fresh towels.We had to use the same towels that was previously in the room.Breakfast was unavailable the next morning due to no staff at night .But the rooms were very nice and clean.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
There was an odor as soon as the door was opened. To the lobby and rooms.
Business response:
Thank you for taking the time to share your feedback. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed! Overall the room was not cleaned. It took sometime for someone to attend a few customers that were waiting. This is the first disappointment in total years of service I’ve received from Hotels.com
Business response:
Dominga, thank you for your review. We are sorry the cleanliness of our room was not to your expectations. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.