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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room should never been reserved. Bedding missing, Mismatched, No Toiletries, Non Functioning Shower, Dirty. After several trips to the front desk to kindly ask for basic supplies-Was told the room had not been completely cleaned due to shower malfunction and was too late to move to another room except for a room with a sofa sleeper. Not what reservation confirmation stated at all. No compensation for problems and inconveniences offered at all.
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our head of housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
I stayed two weeks in the hotel, the kitchen boards were disgustingly dirty, so were the doors and the windows. The carpet was smelling disgust, we kept the AC on day and night to cover the noise. The sliding doors of the wardrobe were impossible to close. The cutlery and pots and pans were all dirty and sticky. Considering the state of the room, the price were wayyy too high, I paid 1600 dollars for 14 days.
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee.We also offer a complimentary linen exchange service at the front desk. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during gu... read more
My Second & Last Extended Stay “Grab & go breakfast “ was coffee, a few granola bars & cellophane wrapped commercial muffins. The room was a little dirty. ( spots on mirrors & food stuffs on microwave) The front desk called on my third day of my stay to tell me I owed more money on my prepaid room, but could not explain why. Two other front desk staff over the next 18 hours couldn’t explain my bill. I contacted Hotels.com and then they fixed it. My previous stay in an Extended Stay America was also disappointing. I’ll never ... read more
Business response:
Richard, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Terrible non smoking rooms. Pretty average, it's old and reeked of smoke in a non smoking room. Why is there even an ashtray in a nonsmoking room. Definitely not worth the price.
Business response:
Shaurin, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Emily girl was rude as hell. And she lucky she ain’t get smacked
Business response:
Shawnee, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken against the staff member you mentioned to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Manage... read more
Well at my arrival check in was smooth went to my room and the room hadn't been clean sheets and towels on the floor bed not made up then went to the 2nd room bed was very uncomfortable NEEDS to be upgraded A.S.A.P my husband and i woke up the next morning sore😩
Business response:
Kisha, thank you for your review. We are sorry for the issues in your room and the inconvenience you faced. We will share your feedback with the appropriate team to ensure we are more diligent going forward. We appreciate your business and hope to have another opportunity to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.