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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom had pet hair. No toilet tissue in room
Business response:
James, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Lady at front desk was terrible very disrespectful and I will never go there again
Business response:
Quintin, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the unpleasant encounter you had with one of our front desk associates. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
All night there was junkies coming in and out of the place drug dealers coming and going and a hooker hanging out of a van taking care of a Jon.
Business response:
Maricela, thank you for your candid review. We appreciate you bringing this incident to our attention, and we apologize for the difficulties you endured. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
There waa bug marks on the walls and ceiling. Dead bugs next to next on cart and dead bug on ceiling. Loud hot water pipes
Business response:
Jesse, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Floors were so sticky and had not been cleaned- there was brown spots all over the hardwood. Cabinets were broken and doors broken off hinge. It smelled like an old man cologne, and the hallways smelled like smoke.
Business response:
Connie, please accept our apologies for the disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management
Low Budget For The Area Terrible!!!! Waste of money… I wanted a refund!!! It’s very pet friendly. Dogs everywhere. Dogs just barking from inside the room as you walk through the hall. My room was terrible. Outlet covers falling off the walls. The tub had been repainted and was peeling. The young name named Lion or Lying wasn’t no help about the issues I complained about. Never again!!! Windows had no screens and the windows were open. Fridge was tiny and stove looked unplugged. The TV remote didn’t work. It’s so much I’m tir... read more
Business response:
Darius, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.