Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Janice L 

on Expedia

3 years ago

Check in and out was unprofessional. No customer service at all. Charged us incorrectly for the room and it’s been a hassle trying to get it corrected. The hotel smells like stale cigarette smoke. One and done!! 

Jawad 

on Expedia

3 years ago

Very dirty and smoking 

Tracy 

on Expedia

4 years ago

There was no staff available at night.After a long day of touring Chicago,we couldn’t get any fresh towels.We had to use the same towels that was previously in the room.Breakfast was unavailable the next morning due to no staff at night .But the rooms were very nice and clean. 

Anonymous 

on Expedia

4 years ago

There was an odor as soon as the door was opened. To the lobby and rooms. 

Dominga 

on Expedia

4 years ago

Disappointed! Overall the room was not cleaned. It took sometime for someone to attend a few customers that were waiting. This is the first disappointment in total years of service I’ve received from Hotels.com 

Anonymous 

on Expedia

4 years ago

The staffs are pleasant. I like that it has a kitchenette although the room is not well taken care of. It smells like urine or there’s a foul odor 

teira 

on Expedia

4 years ago

I booked at 12:25 am when I arrived I was told my trip was canceled through the system because I wasn’t there by midnight, but I booked after midnight and need to be refunded 

Anonymous 

on Expedia

4 years ago

Bathroom wasn’t clean. Actually a large toy from previous guest was left on bathroom floor. Entire room smelled of smoke. Including bed linens. Carpets were dirty.