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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will not be stating there ever again. On thenlast day we were there we saw a huge roach. Don't need to say anything else about trip
Business response:
Kathleen, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There was nothing unique. The housekeeping staff are lazy.
Business response:
We are sorry for the difficulties you experienced at our housekeeping staff. We have shared your remarks with our team in effort to prevent anything like this from happening again. Thank you for staying with us and for your feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
My stay here was the absolute worst I’ve never been exposed to bedbugs until my recent stay at this hotel. This is not my first time staying here at this hotel. I have bites on my arm and I also have a few pictures and when I notified them of the situation they seemed as tho it wasn’t a big deal I even called hotels.com to complain then I called the hotel to report the problem for the second time and they will not issue out a refund which is absurd.
Business response:
DeShawn, thank you for taking the time to write a review. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Terrible stay worst experience My stay was terrible I was placed in filthy room once I went to shower there was dirt around the tub and when I woke up bed bugs were biting my arms I have a few pics but the app won’t let me upload I’ve tried several times. This is not my first time staying here on a business trip but I think it will absolutely be my last. I notified the hotels.com complaining about the issue and I also reported the problem to the hotel they seem as though it wasn’t a big deal. I also requested a full refund a... read more
Business response:
DeShawn, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I Didn’t Like How I Booked A Smoking Room Online And When I Got To The Hotel To Check In The Lady At The Front Desk Was Talking Very Rude Towards Me Saying That The Rooms Are “First Come First Serve” . I Didn’t Like That At all.!
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.