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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff at check in was not friendly and did not provide any info to get to my room. My room was not even cleaned yet. Had to wait in the hallway until housekeeping was finished cleaning. Hallway smelled like a garbage truck. Smell was coming from the trash room.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for not being able to do so in this attempt. Your feedback has been shared with our Housekeeping and Front Office departments, and the corrective actions are taken to ensure we deliver better service levels moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Terrible service, noisy, dirty. Never again.
Business response:
Neetu, we offer our apologies for not meeting your expectations for a restful stay. It was disappointing to know your visit was less than stellar due to the inconvenience caused by cleanliness and noise issues. We also regret the poor service you received from our team. It is never meant to cause any discomfort to our guests, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Please give us a chance to regain your trust in the near future. Sincere... read more
Very disappointing! Never again! I have already left a complaint via the Extended Stay America messaging system, on Sunday 10/13/19 eve. The auto-generated email said please allow 24 hours for a response from their team. Today is Wednesday 10/16/19, far beyond the 24 hours for a response. Even if one considers Monday a holiday, it is still past the 24 hours. Unacceptable. My original complaint: My fiance, my two dogs, and I have stayed at Extended Stay America multiple times at Westmont and another location with little probl... read more
rundown and dirty Property is run-down. Looks like it has not been updated in the last 30 years. Carpet is worn out and dirty. Kitchenette drawers are dirty. Stove has not been cleaned in years. Bathroom was dirty. Found the bra of a previous guest in the bathroom. There is no housekeeping and you are supposed to bring in your towels and get fresh ones. Except, they didn't have fresh towels. At hotels.com they advertise "free breakfast". This consists of quaker bars.
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback about the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated, we will make sure our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. We are also sorry for the inconvenience caused due to our hotel policies regarding housekeeping and towel. Please consider staying with us again so we can provide y... read more
Towels where old Asked tool paste which ran out The continental suck and no muffin available at 8 am
Business response:
Thank you for your review of your recent stay. We are sorry for your disappointment with the amenities you mentioned. We are reviewing this situation with our staff to ensure these items are always well-stocked. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
I m very disappointed with property rooms are very bad it’s bedsheets are very Dirty Carpet smell very bad
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
They did not have one of the rooms we booked. They did however split the two people into two other rooms with no additional charge. One of those rooms smelled horribly of urine and the other the toilet continuously leaked all over the floor and could not get anyone to come fix it. This is our third year staying here and the place has degraded seriously since even last year. Alot of shady looking characters wandering around. Will be booking elsewhere for future trips.
Not recommended. Room was not clean, I wouldn't even consider putting my clothes in the drawers because they were disgusting. There was food left in the drawer of the night stand, that I did not purchase. Floor had not been vacuumed. Refrigerator was replaced on the first night because it was so noisy, and they did not clean up the mess on the floor. I was also not notified they would be in my room as I had been told that I would. Their idea of breakfast is coffee and either a granola bar or a prepackaged small muffin. This ... read more
Business response:
Catherine, thank you for your review of our hotel. We apologize for the housekeeping issues you encountered in your suite. We are working with the appropriate department to make sure corrective actions are taken. We are also sorry our breakfast was not to your likings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.