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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property does not always have staff present at the front desk. They have a sign stating that their cordless phone is broken and to be patient. Resulting in standing their for unspecified times for assistance. I reserved a smoking room. Which as given away, resulting in me leaving my room to smoke. My Key deactivated four ties because I kept going out to smoke I suppose. Resulting in going back and forth to the desk which was not manned for key reactivating over and over again. Very annoying then the price for the rooms ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future ... read more
The halls smelled and looked dirty. The room smelled like urine and the bed was hard and uncomfortable, the ceiling was dripping water. I booked two nights and ended up leaving after the first night because it was so bad.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the issues you faced with the comfort of your bedding and the odor in parts of the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, ... read more
The refrigerator made a lot of noise and the sauna from the upstairs room made a lot of noise, staff wasn't able to provide an extra pillow
Business response:
Cleo, thank you for sharing the details of your stay. We apologize for not meeting your expectations and that you were disturbed by noises during your stay. On your next visit, we would appreciate if you report such inconveniences at the front desk as we are committed towards providing a comfortable experience. We hope you will consider a return trip so we can provide you with a pleasant stay. Sincerely, Hotel Management
The whole place reeked of cigarette smoke. I was afraid to walk barefoot on the carpet. Just gross.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues you encountered in your room and for the smoke odor in the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, H... read more
The staff wAs great but the room was not clean. It had no toilet tissue, microwave was dirty, under the cabinets had trash, toilet was not clean , floor was not swept is just naming a few.
Business response:
Thank you for being our guest. Although you liked our friendly staff, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Didn't like this place at all I don't think I would go back to this one
Business response:
We are incredibly sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconveniences caused, and we hope you will consider coming back so we can make your next visit pleasant in every aspect. Sincerely, Hotel Management
good hotel in great area...…….lights were broken in the room, bathtub grout looked like it had been done 20 times, the pipes screeched when you pulled the knob up for a shower, the air conditioner was way too loud...…...and there was a service room at the end of the corridor that was way too loud. they could do much better
Business response:
Ronald, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Everything is old, not clean. The rooms were supposed to be non-smoking, but they wreaked of smoke. Staff said the second floor was smoking. It seemed the smoke circulated into our room. It appeared rooms were being checked out to vagrants. We were told people lived in some rooms for months at a time. Stingy with towels, etc. Grab &go breakfast amounted to nothing. We were checked in for 2 nights, but left after one miserable night. Were told manager would call us about refund for second night. We never received a call. Woul... read more
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Dirty kitchen, doors and windows, damaged wardrobe sliding doors, carpet smelly...
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.