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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of cigarettes reeked throughout the entire floor and room. The room wasn't clean. The bed in the couch wasn't made and had candy rapping and food crumbs in it. The hotel didn't have the room I requested available. They changed my room to King without asking me
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, on your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Extremely fility room unable to stay, checked in a d checked out minutes later.
Business response:
We apologize for disappointing you. It is disappointing to read that your feedback referenced the description of our hotel as "filthy." Your concerns regarding are shared with the housekeeping team to ensure that remedial steps are taken immediately to ensure such problems are not repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The staff was extremely rude and condicending. Would not bring me up pillows
Business response:
We sincerely apologize regarding the rude behavior of our team members. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There was haur clumps in the shower the hallway reaked kf pot and people were very load past midnight on my wing and the floor above
Business response:
Dear Guest, thank you for choosing us to host your travel needs and for the valued review. We apologize for the not so fresh and clean accommodations and for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback and we hope to welc... read more
Terrible stay Don’t stay there . They were rude and racist. Didn’t even clean the room very well . Made you come out of extra pay because they will kick you out if you don’t . They open your room door without your permission if you don’t have the latch on they will just walk in .
Business response:
Dear Lanesha, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Had to change rooms upon checking in because my door handle did not latch shut to lock from outside. Cigarette burn hole in comforter. Had to take comforter downstairs to get it replaced. Rooms only cleaned 1x/week, very minimal amenities, I was in a smoke-free room but bathroom smelled like smoke, hallway also smelled bad outside of room. Not sure how well-cleaned the kitchen area was as there were small black hairs all over the counter top. "Breakfast included" was misleading - very minimal breakfast options (granola bars ... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Great location but the hotel staff at the front desk is very rude
Business response:
Sara, thank you for being our guest. Although you liked our ideal location, we are sorry one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.