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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady that check me in at the front desk needs a new job she is not friendly at all
Business response:
Ann, thanks for the feedback about your visit to our hotel. We apologize for falling short with regard to the service provided by one of our staff members. Your feedback will be used to improve our performance going ahead. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
The hotel staff is very rude. There was a young lady that checks me and and her attitude is horrible.
Business response:
Kim, we cannot apologize enough for the poor service you received from our staff during your stay at our hotel. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Nightmare Did not stay due to broken furniture smelly not as clean rude front desk staff which desk was unattended for long periods of time burn holes on linen
Business response:
Melvina, please accept our sincerest apologies for the maintenance issue you encountered and for the behavior of our associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The bathroom in my room was not cleaned. Had also products in the shower from previous guest. Never going back
Business response:
Thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are ... read more
I had a no smoke room and the people on both sides of me was smoke I had to smelled all night didn’t get no sleep because if that’ smoke I don’t smoke it all I stays there before It was just fine
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Checked in after 10 pm after being at a wake all day. When he woke up in the morning to shower and go to the funeral we realized there was no shower curtain. There was no time to call staff and wait for one to be installed so a very wet mess was left for them!
Business response:
Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
The units need work, especially the bathrooms. Surfaces were peeling and damaged, making them very uninviting to use.
Business response:
Thank you for staying with us and posting a review. We apologize we fell short of your expectations regarding the room. Please be assured that we have discussed your feedback with the appropriate individuals in our organization. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This place is buggy Bed bugs
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Woke up to find stink bugs over our heads.
Business response:
Patrick, thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly hope this unfortunate situation will not prevent you from choosing us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.