Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

Andre, thank you for being our guest. We were disappointed after reading your review about the difficulty you had with our services and with the staff’s reception to your requests; please accept our apologies for any inconvenience caused to you. We have reviewed your concerns with our team, and we have taken appropriate action to ensure these issues are addressed. We hope you give us another chance and stay with us again next time you visit the city. Sincerely, Hotel Management 

Business response:

Carl, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Megan, thank you for sharing your feedback. Please accept our sincerest apologies for the issues you experienced in your room. Rest assured, your feedback has been shared with the appropriate team so that we can improve our future guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Lashiara, thank you for staying at our hotel and for sharing your concerns. Please accept our apologies for our lack of responsiveness while you were here. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management 

Business response:

Thank you for being so specific in your evaluation of our hotel. We apologize for the inconvenienceyou had due to our hotel policy. Please knowour housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We're sorry this was not explained to you the time of check-in. Wehope to have a future opportunity to restore your confidence in us. ​Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for the review and for sharing your experience. Please accept our apologies for the smoke smell you experiencedin your room and for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to make sure future guestsdo not experience the same problems. Wehope you will consider a return visit so we can make it up to you. ​Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the smoke smell you experienced in your room and for not meeting some of your expectations with our beddings. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Wehope to have a future opportunity to restore your confidence in our hotel. ​Sincerely, Hotel Management