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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very nasty the bathroom was unclean the bed was very musty.it took 45min to even get into the room due to the locking system not working properly,had to change rooms and was very disappointed with the stay......even after changing room came across said problems mentioned above........
Business response:
Jermain, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Smoking rooms in 2018????? Dirty, had to request cups(cracked and chipped) coffee maker dirty, dishes on the floor in front of our door, bedspread stained, floors sticky. ....so wrong on so many levels. Smoke alarms went off at 2:30 A.M. due to someone smoking.
Business response:
Cheryle, we apologize that we didn’t explain our kitchenware policy to you upon arrival and the cleanliness issue you experienced while you were here. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback for cleaning has been discussed with the housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel M... read more
The room was absolutely disgusting. Sticky floors, even the carpeting was sticky. Bugs in the bathroom, smelled like B-O! We will NEVER stay there again
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Managemen... read more
They do not have breakfast, only coffe, tea and oats
Business response:
Thank you for posting a review of your stay with us. We’re sorry our grab-and-go breakfast was not to your liking. Please be assured that we will share your feedback with our Brand Leaders so they can use it while planning the new breakfast offerings. We hope to have the opportunity to make your next visit with us outstanding in every respect. Sincerely, Hotel Management
Room had cigarette smoke smell. Fire alarm went off at 2 am due to other guest smoking in their rooms. Staff was not helpful in cleaning up the smell the next day.
Business response:
John, thank you for reviewing your stay. We apologize for the smoke smell you experienced in your room and for not able to resolve this issue to your satisfaction. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking immediate actions in order to prevent this from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Run the opposite direction! They no longer take cash pymt. No where on Hotel.com does it state that. I waited 3 hrs to get in my room because they were overbooked, short staffed, had a large group of late checkouts so my room wasnt ready till a little after 6 when checkin is suplosed to start at 3. I arrived at 2:50. There was food left in the fridge, a dirty towel handimg in the bathroom on the shower curtain rod, cigar wrappers on the floor and caked on toothpaste on the bathroom sink. After a while the smell of marijuana ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Waited at the front desk for 15 minutes to check in due to no staff at the front desk. Had to yell for someone to check us in. Got up to the hotel which entirely smells like smoke and the wood floor was so sticky our feet stuck to the floor and on top of that there was hair in the shower and scum like it had never been cleaned from the previous occupant.
Business response:
Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Bad. Stinky. Reeks of smoke. No amenities.
Business response:
We sincerely apologize for the odor issue you experienced while you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I reserved a non smoking room because I don't smoke. My room is fine the first time we came in but when we came back the room smell smoke. We have to run the fan in the bathroom all night so it will circulate the air. The smell didn't go away I can taste the smoke all night. I think somebody is smoking by the exit door and it was circulating in our room. Not happy at all.
Business response:
Jane, thank you for being our guest and for sharing your feedback. We apologize that your non-smoking room had a smoke odor. We work hard to provide a clean and comfortable environment, and we’re sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.