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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sucks Sucks
Business response:
Marlon, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our room has really bad smell and floor/carpet was sticky. I don't recommend this.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Couldn't check in between 12:45 am and 1:20 am because of a "computer update". Really sucks when you got tired kids. Side door didn't shut by itself either.
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
The tv and the phone was not working. I called the front desk. They gave me a.number to call so i had to fix the tv myself
Business response:
Thank you for taking the time to review our hotel. We are sorry for the service issues you had during your stay. Although this is not a usual occurrence for us, we do apologize for the inconvenience it caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not What Was Expected... The minute we walked into the lobby it had a “different” smell, not the smell of a clean hotel. When we stepped out of the elevator on our floor, it smelled of cigarette smoke, and was extremely bad down the hall to the room. The room itself was a decent size, furnished, but very dirty. The pleather couch, counter tops, desk, and tables were all covered in dust or something. All the drawers were dirty with hair etc. in them. Luckily I brought Clorox wipes with me and was able to wipe everything down.... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to yo... read more
Great at cleaning, lousy at housekeeping 2nd night here inside a week - BEAUTIFULLY clean - Except I had to request a pre-clogged and dirty toilet be cleaned, A/C in room 1 did not work, and there was not a SINGLE towel in room 2.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Not so happy Soon as we arrived they placed us in a room that was dirty!!!!! They then put us in bigger room which was nice and i appreciate that but it still was not clean ... no blankets no shower curtain no towels all bad!
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.