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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived to the hotel at 4 pm and our check in time was 3 pm. Staff told us our room wasn’t ready but would be ready in 5 min. We waited 15 min to hear back and were told that the room was still not ready. By the time we were able to go up to our room it was nearly 5 pm. We were not the only guests at the time that were experiencing similar issues. Staff was not apologetic or understanding about the issue. Expect issues if you book with this hotel.
Business response:
Thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for the delay you experienced. All rooms should be ready by our posted check-in time. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The bed was extremely hard and made noise every time I moved.
Business response:
Brittany, thank you for taking time to review your stay. We're disappointed we fell short of your expectations and apologize for not providing the level of service and comfort you deserved. We will definitely step up our game and hope we have a chance to restore your confidence in our hotel Sincerely, Hotel Management
The room was dirty. Hair on the vanity and in the bathroom. Floors were sticky. The pull out couch mattress was ripped and stained. The entire facility smelled like smoke with air freshener.
Business response:
Elizabeth, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not pleased Booked hotel and paid immediately and when we got to the hotel they said there weren't any rooms available. We waited in the lobby for 2 hours then given the keys to a room. Went to the room and the cleaning "staff" was still in it and we had to wait in the hall. There was one adult and three kids cleaning the room. We ended up checking out early the next day due to ants and the room smelled awlful.
Business response:
Kimberly, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
I traveled 6 hours to attend a funeral, it's 1am, the hotel manager tells me they don't have the room I booked. I booked two queen room & had to take one queen room...per management Expedia overbooked their rooms. The manager stated that the whole area is booked but would call around to try and get another room...that was an insult because he knows that there aren't any other rooms available. The hallway smells like cigarettes & weed. Get in my room to find hair in the bed & on the pillows, trash, not mines, in the trash can... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not so good stay Keeps getting worse at this location and will not be returning. From waiting over 45 minutes for the pots and pans to some family causing a problems at 4 am in which the police had to be called. Last time I stayed the pillow was dirty and had a foul smell.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Disappointing The bathroom had not been cleaned, stool marks on toilet bowl, hair in sink and tub. Found leftover food on top of kitchen cabinet. We were in a hurry to get to our event and chose not to ask or another room. Others would have probably done so. I did not shower due to the dirty tub. Disappointing breakfast choices.
Business response:
Thanks for being our guest. Please accept our apology for the cleanliness issue you encountered while being here and are sorry to know that our breakfast offerings weren’t to your satisfaction. Your feedback is important to us, so it has been discussed with appropriate individuals in an effort to improve our service and facilities going ahead. Please visit us again so we can provide you with a better experience. Sincerely, Hotel Management
have stayed at better Extended Stay America
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Checked in around 9:30pm room was filthy, no toilet paper, not towels. It literally looked like someone was in the middle of cleaning and stopped. Crumbs and food debris left in counters. Of course this made me skeptical about the bedding. No one was in staff to clean the room and had to go back to the desk to grab towels and tp. The lady at the desk was nice and sympathetic which is why the only pleasant thing about the trip. The manager discounted the room but I would have rather just got a clean room.
Business response:
Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Please accept our apologies for the inconvenience you encountered here. Your feedback regarding the housekeeping issues is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.