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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent Decent hotel but rude staff I’m younger and was disrespected/shunned by the manager yet he was very friendly to the older guests around
Business response:
First of all, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
There was hair on my sheets and the bed hadn’t been slept on. In the shower also hair and gross stuff along the Sink and this hair look like pubic hair.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
No Thank you Checked out 5 minutes,after checking in. Unclean room. The staff was understanding and didn't charge me, tho
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue you encountered in your room at the time of check-in. Your feedback is discussed with the concerned team with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Disgusting The room was extremely dirty. There was someone’s old eyelashes on the nightstand, a loaf of stale green bread in the cabinet. The bathroom counter hadn’t been wiped down in god knows how long. There was even a dirty washcloth in there. When we pulled the covers sown the sheets were stained and nasty. We slept on top of the comforter.
Business response:
Danielle, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Sidney, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel Needs Improvement This was an interim three week stay for us. The room lacked cooking amenities. We were informed none available so we had to purchase them at a store nearby. The spread was dirty and smelled. The room was too small for extended stay, and there was no luggage storage available.Staff was pleasant and accommodating as much as possible.
Business response:
Please accept our most sincere apology for the difficulties you encountered while being here. Your feedback is important for us, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
They double booked my room. It was a mess Worst experience ever. They double booked my room, so when the previous people came back they just came straight in with a key. The front desk said, there’s nothing we can do,
Business response:
Thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
What happened Room has a kitchenette and apparently missing basic items to make usable. Sheets were extra funky and stained yellowish. Gross!!
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Horrible Customer Service Toilet was stopped up, which they wanted me to fix. There was no paper towels in the room. No soap and the customer service was horrible.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the housekeeping and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.