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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great check in with Ashley. she was very attentive Unfortunately, my mini getaway was ruined about 30 min ago as I was startled out of my sleep at 2:26 am as my room door was opened. then 2 minutes later, I got a call from a man at the front desk apologizing because he though the room was available so he sent a guest. at 2:26 a,m,??????? I now have a chair against the door and the light on because I cannot go back to sleep. I don't know whether to call Westmont police and have them come to escort me to the front desk to ask... read more
Business response:
We are so sorry for the incident you described. We understand your situation and apologize for the inconvenience caused. Your review has also been discussed with our team members to see where we went wrong and ensure such incidents are not repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so we can provide you with a better experience. Sincerely, Hotel Management
New manager sucks Place was fine before they hired a new rude manager! Ashley is the best thing at this property!
Business response:
Please accept our apologies that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
rude staff.. no tissue.. what hotel runs out of tissue?
Business response:
We sincerely apologize for falling short of your expectations for an enjoyable stay. Your feedback is important to us, and we will use it to improve our service levels going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Disappointed I didnt get all the rooms I booked(all but one). I had to change rooms 3 times and that was very frustrating. There was a roach on one room and the other room the t.v. didn't work. The lady working the front desk was very nice.
Business response:
Thank you for the feedback of your visit at our hotel. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. Please be assured that your comments have been discussed with appropriate individuals, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Not pleased at all!! Wish I could get a complete r The room still had trash in it from the previous person. The sink leaked. It had a bad odor to it. But everywhere else was booked and I could no longer drive
Business response:
Amber, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I did not stay the night. There were bugs!! This is by far the most disgusting hotel I have ever stepped foot in. There were bugs and I immediately. I will never step foot in this place again.
Business response:
Colleen, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bed bugs Bed bugs. Nothing left to say — any hotel with bed bugs should be shut down.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Dirty No one in the front desk, we went up to the room there was food in the fridge from previous customer. The drawers had old papers in it, and under the sink a bag full of garbage and little flies. And a broken toilet. Go somewhere where they check each room before booking. Ugh disgust
Business response:
Natalie, thanks for being our guest. Please accept our sincere apologies for not greeting you with a warm welcome and for the inconvenience you encountered in your room. Your feedback is shared with our housekeeping team for review and action. We urge you to consider giving us another chance to make it up on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.