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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very annoyed customer! I was told they had no rooms after i had a paid reservation! I end up finding out that they had plenty of availability but the rooms where dirty from prior guests and they didn’t want to clean them! This info came from a employee that pulled me to the side and told me! While I sat in the lobby the front desk host was very very rude heartless and talk to you as if you was trash She turn 3 guests away with the same lie regarding no rooms! They also had reservations! Ive never seen someone that runs a bus... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
horrible, only plus is location My experience was horrible. My kids, my mother and I had just driven 7 hours. We got to the room and it was filthy. There was pet hair, (and my daughter and myself are highly allergic) and the table between our two beds had some ungodly sticky substance on it. We walked into the bathroom and there were men's boot prints in the tub. And no shower curtain. I called the desk and she told me she could 'run one down'. When I expressed concerns about the cleanliness of the room, she told us we would... read more
Business response:
Stephanie, thank you for your review. While we thank you for your loyalty towards our brand, we sincerely apologize for not creating the same impression you expected from us. It’s always our attempt to deliver a pleasant visit for every guest, but sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this wa... read more
I booked the room at the last minute. The room they put me in had not been cleaned! Food was still in the refrigerator, the bathroom light was out and the bathroom had not been cleaned. The front desk clerk was very professional and kind!! She switched my room and it was a little better, but as I walked out my room I noticed the rugs had not been vacuumed and trash was in the garbage cans. The floors to my new room were sticky and the air conditioning unit was loud! I would not go back to this property again.
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Business response:
Ruth, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Very marginal b'fast - coffee and granola bars. Understaffed - indifferent service. I wouldn't go back
Business response:
Herkimer, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thais, thank you for your visit. I am sorry for failing to meet all of your expectations. We hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
No towel after shower After shower then found there was no towel in the room. Then tried to call front desk. The front desk said there was a fire drill and with another customer so she couldn't come to send towel. Told me to wait 15 minutes. Finally I used a hair dryer to dry myself. The hotel is close to 83 and it is still noisy in the evening.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
condition refrigerator leaked and puddle of water stayed on the floor, had to keep getting it up. Bathroom toilet was flimsy and too low to the floor. Cheap toilet seat. had to ask for towels, no wash cloths. Stale smell to room. Noisy because air condition filters had to be changed. Did not feel comfortable leaving strangers in room to remove air conditions and replace filters. Notice on door from the health department giving them notice to get certain things done. No breakfast, because stated that their shipment did not co... read more
Business response:
Clara, please accept my apologies for failing to deliver the exceptional experience you deserved and for the numerous issues you encountered. Rest assured that we are taking steps with the respective departments to ensure we are well poised to serve you better during your next stay. We hope you will consider giving us a chance to redeem ourselves the next time you visit our area. Sincerely, General Manager
Business response:
Thais, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.