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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish I would have took pictures Then I arrived in front on the hotel it was about 6 man standing in front of the hotel. I left to go visit friends in the city I came back 10:30 pm more men hanging in front of the hotel smoking and hanging out I didn't feel safe. When I check out the next day same thing sitting on the ground smoking and talking loud. Not to mention the cabinet doors in the kitchen were dirty and the bathroom bass hair in the sink and bathtub I check out a day early.
Business response:
Alicia, please accept our apologies for failing to provide you with a stay that met your expectations. We're sorry for the issues mentioned in the review, especially the inconvenience you had with the cleanliness of your room. We also make sure the security and safety of our guests, so will take your feedback seriously and work towards it. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Business response:
I am sorry to see that we did not meet your expectations and hope you will accept my apology for what transpired. Although your experience is not typical, we obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Business response:
Brent, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Dirty and unfriendly We have been several times in this hotel (under other hotel name) but the hotel is not at the same level as before. First room was dirty (water dropping from top to kitchen floor, bed towels were dirty and hairy), no kitchen equipment at all in there. After complaint we got a new room which was not cleaned at all. Staff was not very proactive and helpful and wanted to charge us again even as we had already paid before our stay.
Business response:
Rainer, I am disappointed to read about the issues you encountered and sincerely apologize for falling short of your expectations in regard to your room. Steps have already been taken to make sure we don't repeat these mistakes. I also apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. I hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sinc... read more
Repair issue Broken curtain rod. Soap dish ripped out of bathroom wall resulting in mold on the wall. Jammed cabinets.
Business response:
We sincerely apologize for the problems you encountered in your room while you were here. Be assured your concerns will be shared with our Maintenance team to ensure the issues you mentioned are fixed as quickly as possible. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
The doors aren't locking so you can't leave anything inside if you step out. No bueno
Business response:
Francisco, thanks for your review. I sincerely apologize for the inconvenience you experienced with your room. I have shared your concern with my maintenance team and have asked them to fix the door immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Very Disappointed I in general like to stay at Extended Stays in this chain but that is now a thing of the past. The staff was aloof, facilities in general decay, and the mattress on the bed was so broken down on one side to the point that one could make out where past users had sit on the edge of it to put there shoes on. Thumbs down!!!
Business response:
Cary, thanks for being loyal towards our brand. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another cha... read more
Not sure if I w would come back There was no clerk when we arrived. It took almost 15min. Before she came back, not sure where she was but, there was a line wait ing for her when she retyurned
Business response:
Ede, thank you for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, General Manager
Ok hotel We called them to make sure they cleaned our room and left fresh towel never got done had to go both days and get them at the desk
Business response:
Kyle, we appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guest, housekeeping service is conducted on a weekly basis, although we are always happy to provide this service at your request for a minimal fee. Fresh linens, towels, and toiletries are available at the front desk. We are grateful for the feedback and hope you will give us another c... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.