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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Different than expected They gave us two flimsy towels and 1 roll toilet paper. Very limited and marginal "grab and go" breakfast...was more like grab and throw" breakfast. No services thereafter. Had to pay $25 plus tax to get in room 2 hours early (1:00) so we could attend a wake we were in town for. We were told they hadn't charged for that in the past but now they were cracking down on guests for this "service". I would not stay there again.
Business response:
Ed, we are sorry for the issues you went through and the inconvenience they caused. I will share your feedback with my front desk and food & beverages team to see where we can make improvements. I hope you will give us another opportunity to provide you with a better stay that you deserve. Sincerely, General Manager
Read this!!!!! The bed was horrible and it smelled like weed the whole time I was there
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Disgruntled There were no face towels and it was suggested we use hand towels for our face. We retrived them the next morning from the front desk.
Business response:
Barbara, please accept our apologies for the inconvenience you experienced due to the lack of amenities. We're strive to meet each guest’s needs so will share your concerns with our management team. We hope to have another opportunity to provide you a better hospitality. Sincerely, General Manager
The absolute worst Extended Stay America. Room 1 - The room the first week was just filthy, dirt and hair all over the floor, which I understand they will miss some, but it didn't look like they have swept in a few weeks. And also there was hair all over in the bed and no toilet paper. I thought I would give it another shot and stay again this week and now I am in a different room and it is even dirtier. Same thing, dirt and hair all over the room and over the 2 wash clothes. There is no towels in this room, so I had to dry ... read more
Business response:
Brent, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. We truly appreciate you staying frequently with our brand, and please give us another opportunity to restore your confidence in us. Sincerely, General Manager
The staff is competent but not available. Grab and go "breakfast" is misleading. Mini breakfast bars, coffee, tea, and dried oatmeal are offered, but only to those who get there first.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide a better experience to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, General Manager
Very unclean room. Previous guests garbage and even dirty socks were all over the room. Also the air conditioner blew directly onto the bed. So the choice was to not be able to sleep because it was too hot in the room or not be able to sleep because you're getting blasted by cold air.
Business response:
We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we are truly sorry. We are working with our housekeeping team to reiterate the importance of our daily procedures to make sure this isn't repeated. We hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Floor was not clean close to the walls. Found long black hairs on bed sheet for pull out sofa. Bathroom sink was cracked and was patched. Why not replace it. Just looked tacky. Won't be ever staying at Extended Stay again.
Business response:
We sincerely apologize for the maintenance and cleanliness issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is spotless and well maintained. Please rest assured that your comments have been shared with the team in an effort to improve the quality of our service and facilities. We hope you'll consider giving us another chance the next time your travels bring you this way. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.