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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy check in! The young women that checked me in had a bed bonnet on, she was very dirty looking, the facility hallways where not clean, asked for two extra towels never got them! Will never stay at this type of hotel again!
Business response:
Dear Tina, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Although our housekeeping team works hard to keep the entire area clean, we missed something in your case. The team reviews the places mentioned and will ensure they are not repeated. We have also instructed our front desk staff to keep the supplies stock ready for the guest. Although your experience is not typical, we have room to improve, and you are assured we will. We hope you will consider allowing us to make it up to you... read more
How is this hotel even open? I got there and it immediately smelled like funk in the lobby as well as each floor in the hotel. I got there and my room was not ready, which was not professional because I had already reserved my room ahead of time. The hotel overall is dirty and smells once again. The tub was filthy . There are people who live in the hotel so there were men lingering around and I felt unsafe. I did not feel clean in that hotel I didn’t even want to lay down , everything felt dirty. On top of that I couldn’t ev... read more
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not delivering the experience you hoped for from us. Our housekeeping team works hard to keep our hotel's every area clean and fresh, but we regret not catching the places you mentioned. Your feedback is important to us and will be addressed adequately. You can always reach out to our hotel's front desk for any further assistance. Although your experience is not typical, we have room to improve, and you are assured we will. Please allow us to make it up to you on anothe... read more
Front desk staff were often missing. When I first checked in, I was given keys to a room where someone else was staying. Breakfast was very minimal, with only packages of instant oatmeal to combine with hot water and snack bars. No juice, eggs, or other breakfast items were provided. The second room they gave me was clean.
Business response:
Dear Lyman, Thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk and the error in allocating the booked room. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Also, we will share your comments about our breakfast offerings with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will return to stay with us another time for a much-improved experience. Si... read more
Roaches There were roaches in the lobby, so I did NOT stay at this hotel and would not recommend this hotel to anyone
Business response:
Dear Gwen, thank you for sharing your valuable feedback. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Place sucked no amenities not even a box of Kleenex
Business response:
Dear David, we work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay. Therefore, we apologize that this was not your experience. We will share your feedback with our team as we are committed to providing the best experience for our guests. Thank you again for your feedback.Sincerely,Hotel Management
I never stayed. I showed up with my confirmation and was informed there were no rooms available. The clerk was awful. 11pm and I had no room. She did not care. Trying to get a refund, but Expedia is unreachable.
Business response:
Dear Tracy, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
I would never stay here again. I had to wipe everything down in the room with Clorox wipes. Room wasnt clean, tv was missing powercord. Staff was terrible
Business response:
Dear Tyler, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking proper steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.