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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, smells horrible
Business response:
Thank you for taking the time to rate your stay, Jesba. We are so disappointed to see that you did not enjoy your time with us do to the issues with unpleasant odors and overall cleanliness. We are so sorry for any inconvenience that this caused and wish you all the best in your future travels.
Can’t judge a book by its cover When we arrived no one was at the front counter and the gate was completely closed. When we walked around the building there was a lot of homeless people sitting / standing & smoking & we tried to get someone’s attention inside while no one on the telephone picked up. Ironically the side door was open which was helpful but unpleasant because you’re suppose to have a key. I saw a maintenance lady & asked where the person at the front desk was till she told me she was… the place just had a milde... read more
Business response:
Hello Gary. We hate to see that you encountered so many troubling issues during your time with us. Our team works hard to create an environment that's full of great hospitality with a high-level of cleanliness and safety. We are so disappointed to see that this did not come across during your visit. As we continue on our journey to improve, we will make sure that we use your feedback to help us make the necessary adjustments for all our future guests. We do hope that all your future travels are wonderful ones.
Get away We had to wait 20 minutes for the attendant. We were told that they were taking a shower.
Business response:
Thank you for your review and rating. We can't tell you how disappointed we are to see that you had difficulties reaching the front desk. Since we are more of an extended stay, our lobby hours do differ from that of most hotels. We sincerely apologize for any inconvenience that this caused and we hope that your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay, Peggy. We hate to see the lower rating, and apologize for any issues that occurred that led to the low score. We are always working hard to improve and would love another chance to show you a much better opportunity the next time you are in the area.
Poor hotel The hotel’s cleanliness was poor. The walls are thin and the other guests were incredibly loud. There were many people sitting on the floor in the hallways and in the parking lot. I only stayed one night of the three nights booked because I did not feel safe.
Business response:
Thank you for your review, Carrie. I am so sorry for the problems that you had with cleanliness and noise levels, along with any feelings of uneasiness. Thank you for bringing these issues to our attention so that we can address them with our team for proper action and resolve. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Terrible hotel! No amenities, no coffee maker, no hair dryer, two flat pillows on a queen size bed. Molding pieces were missing and the door to the bathroom had a gap between the door and the wall making the door hard to close. The toilet handle was broken making the toilet run constantly unless you took the toilet back off and messed with the chain. After walking barefoot ONE time, the bottoms of my feet were filthy so the floor had obviously not been swept or mopped in a while. There are no restaurants nearby. I had a $138... read more
Business response:
Thank you for sharing the details of your stay with us. I am so sorry to see that you experienced so many troubling issues during your time with us. Our goal is to create a peaceful and exceptional experience for all our guests and we are so sorry that this did come across. Regarding the issue with the billing, if this is still not resolved, please don't hesitate to reach out to us for assistance. We are so sorry for the impact that these issues caused and we hope that your future travels are wonderful.
Do not stay here unless you have no other choice.
Business response:
We are saddened to learn you didn’t enjoy your stay with us. We appreciate your feedback and will use it to create a more satisfactory experience for all guests. Thank you.
The staff was very pleasant and helpful and I am sure there is not much they could do with the atmosphere but that is the down side. The room was minimal at best, there were cigarette burn marks in the counter, the floor was sticky, and it smelled of cigarettes with a second undetermined unpleasant underlying odor and bad cologne which to the facilities credit was attempted to be covered w the smell of cleaning products. We stayed due to pricing and only needing a place for a few hours overnight however I would not return du... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors and problems with the overall cleanliness. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests.
The property was conveniently located near the highway, shopping and restaurants. The hotel charged for extra linens, pillows, turn-down services and had zero kitchen supplies to use in the suite unless one paid an outrageous fee. There were no toiletries in the room except 1 roll of TP and a single bar of hand soap. Coffee maker, iron/board were extra fees too.
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. Since we are more of an extended stay, we offer limited amenities. We believe in allowing our guests to customize their experience to so that we can offer the lowest possible to rates to all our wonderful guests. We are terribly sorry that we fell short in these areas, but we do wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.