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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, unorganized. No staff to check us in. Room wasn’t even ready upon getting here
Business response:
Thank you for taking the time to rate your stay, Jeremey. Please accept our sincerest apologies that your experience was not the exceptional one that we intended for you. Our goal is to create a super clean and comfortable stay for all our guests and we apologize that this did not come through during your time with us. We are always looking for ways to grow and learn and will make sure that we review this with our housekeeping team in order to ensure that we are following the proper procedures before our guests arrive. We ar... read more
Don’t even think about it! This was the worst place we have ever walked into. The smell all over was horrible, mostly stale smoke. This place should definitely not be rated the way it was on line. Positive ratings were extremely unwarranted and misleading. We gagged from the smell when we walked into our room. I would never recommend this place. We stayed long enough to find another place to stay online
Business response:
Thank you for your review, Nancy. We are so sorry to hear that you did not enjoy your time at our hotel. Our goal is to provide an exceptional experience anytime that you are with us, and we are so disappointed to learn that we fell short in delivering this during your visit. We will make sure that we forward your feedback to our team so that we can address these concerns in order to maximize our guest experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for your review, Paul. We are so sorry for any issues that you encountered while visiting our hotel. We do wish you all the best in your future travels.
Dirty, smells horrible
Business response:
Thank you for taking the time to rate your stay, Jesba. We are so disappointed to see that you did not enjoy your time with us do to the issues with unpleasant odors and overall cleanliness. We are so sorry for any inconvenience that this caused and wish you all the best in your future travels.
Can’t judge a book by its cover When we arrived no one was at the front counter and the gate was completely closed. When we walked around the building there was a lot of homeless people sitting / standing & smoking & we tried to get someone’s attention inside while no one on the telephone picked up. Ironically the side door was open which was helpful but unpleasant because you’re suppose to have a key. I saw a maintenance lady & asked where the person at the front desk was till she told me she was… the place just had a milde... read more
Business response:
Hello Gary. We hate to see that you encountered so many troubling issues during your time with us. Our team works hard to create an environment that's full of great hospitality with a high-level of cleanliness and safety. We are so disappointed to see that this did not come across during your visit. As we continue on our journey to improve, we will make sure that we use your feedback to help us make the necessary adjustments for all our future guests. We do hope that all your future travels are wonderful ones.
Get away We had to wait 20 minutes for the attendant. We were told that they were taking a shower.
Business response:
Thank you for your review and rating. We can't tell you how disappointed we are to see that you had difficulties reaching the front desk. Since we are more of an extended stay, our lobby hours do differ from that of most hotels. We sincerely apologize for any inconvenience that this caused and we hope that your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your stay, Peggy. We hate to see the lower rating, and apologize for any issues that occurred that led to the low score. We are always working hard to improve and would love another chance to show you a much better opportunity the next time you are in the area.
Poor hotel The hotel’s cleanliness was poor. The walls are thin and the other guests were incredibly loud. There were many people sitting on the floor in the hallways and in the parking lot. I only stayed one night of the three nights booked because I did not feel safe.
Business response:
Thank you for your review, Carrie. I am so sorry for the problems that you had with cleanliness and noise levels, along with any feelings of uneasiness. Thank you for bringing these issues to our attention so that we can address them with our team for proper action and resolve. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Terrible hotel! No amenities, no coffee maker, no hair dryer, two flat pillows on a queen size bed. Molding pieces were missing and the door to the bathroom had a gap between the door and the wall making the door hard to close. The toilet handle was broken making the toilet run constantly unless you took the toilet back off and messed with the chain. After walking barefoot ONE time, the bottoms of my feet were filthy so the floor had obviously not been swept or mopped in a while. There are no restaurants nearby. I had a $138... read more
Business response:
Thank you for sharing the details of your stay with us. I am so sorry to see that you experienced so many troubling issues during your time with us. Our goal is to create a peaceful and exceptional experience for all our guests and we are so sorry that this did come across. Regarding the issue with the billing, if this is still not resolved, please don't hesitate to reach out to us for assistance. We are so sorry for the impact that these issues caused and we hope that your future travels are wonderful.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.