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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
RUN FOREST RUN Felt unsafe in the parking lot and building dirty floor in the room no coffee maker no soap no shampoo TV remote did not work.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Daryl. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Don’t stay here This place was dirty to say the least. Front desk was rude. And there was some really shady people hanging out around. We did not feel safe staying here so we rented a room somewhere else even though we had booked both nights.
Business response:
Christina, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
This location had the worst front desk staff and housekeeping. We came in after 11pm for a graduation weekend
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Valencia. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The place was horrible...nasty and dicusting! I checked in (for a 3 day stay) and when I walked into the room, it smelled nasty, was dirty and nasty. I didn't spend the night...I ended up getting another hotel. The following day I went back to check out and told the staff how nasty the place is and that I wanted a refund for the remaining 2 days I had left. I informed them I was NOT going to stay. The staff told me I was not getting a refund even if I checked out the following day. I will report this place to BBB and take th... read more
Business response:
We apologize that you did not enjoy your stay with us, Victor. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
We arrived late and followed the instruction to call the attendent, she came down and told us it was to late and the computers were already down and would not let us check in. We verified befor we booked that they allowed late night check in since we knew it would be late befor we would reach the hotel. We have requested a full refund but have not heard back yet. We will not stay here again this was a frustrating exoerience for us and we would not recomend this property to anyone.
Business response:
Thank you for taking the time to rate your stay with us, James. Please accept our sincerest apologies for the issues that you encountered. We hate to see that you were not impressed with your experience and will do our best to improve in these areas for all our future guests.
Business response:
Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us, and would love to show you a better experience the next time your travels bring you this way.
Felt very uncomfortable from staff to residents, kind of a ghetto spot.
Business response:
Thank you for allowing us to host you, Jordan. We are so sorry that you did not enjoy your time with us. Our team works hard to ensure that we deliver an at-home feel and we are terribly sorry to see that this did not happen for you.
Very dirty, mold, blood on bed
Business response:
Hello Melinda. Please accept our sincerest apologies for the issues that you experienced with cleanliness. I can assure you that this is not the impression that we wanted to leave you with, and will make sure that we report this to the proper channels to avoid this concern in the future.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.