Extended Stay America Select Suites - Colorado Springs - Airport

Max 

on Expedia

3 years ago

Very disappointed! Exterior of building was very nice. Receptionist was amazing! But once we got onto our room the floors were very dirty! How hard is it to sweep a floor? The bathroom floor had water coming up from the floor so the receptionist immediately got us another room, there we here food slamming all night long! 

delfina 

on Expedia

3 years ago

Horrible dirty smelled awful!!!! Horrible! Smelled like dog poop! Awful smell in room. Dog across from our room barked all night! Shower was broken. Called front desk and said someone will check it but no one came. We were tired and just went to bed. Customer service from pm was not friendly at all and refused to help me. I will never stay there again!! 

jernay 

on Expedia

3 years ago

The unprofessional “manager” This was the worst hotel experience ive ever had in my entire life. the most unprofessionl manager ended up firat loosing my reservation and then getting an attitude with me on the phone when i insisted that I did have a reservation, to by to almost the end of my reservation the manager kicked me and my family out because they never charged us for the dog that I put on the reservation and wanted to back charge for 3 weeks. The manager said that I was argumentative over the situation and kicked me... read more

Amanda 

on Expedia

4 years ago

GM Stole Prepaided Room! My prepaid room for a week was literally stolen from me by the GM and given to her friends or family. I've met people since who have had the same issue on long stays paid in advance there. I had just spent a week at your other Woodspring Suites on Chestnut before booking and paying for a week at your Airport location. I received a call from my boyfriend on the 13th after he took the dogs out for a walk and left the key card in the room. His credit card was used to pay for the room and he had the card... read more

Priscilla 

on Expedia

4 years ago

would not ever go to any of WoodSpring Suites The front desk service is not disability friendly, due to deafness, anytime you need something you must make a phone call to reach out a representative and nothing is provide to accommodate for deaf people. There was no shampoo, soaps, ice machine, etc. in the room. TV remote was also missing from the room. 

Anonymous 

on Expedia

4 years ago

DO NOT STAY The hotel was not ready to check into at 3:00. I came back at 10:00 pm. Three other people were waiting to check in. There was a 30 minute wait for someone to come to the window. The whole floor smelled of pot. The room had a small bed for two people. The toilet ran ALL night long. The electricity went out in the night. In the morning I tried to let them now about the toilet, check in window was closed. I tried to call them at 9;30 am, and the recording said they were closed for the night. I gave up letting them ... read more

Anonymous 

on Expedia

4 years ago

Was close to my grandkids was it. I wouldn't recommend this place at all.