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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
would not ever go to any of WoodSpring Suites The front desk service is not disability friendly, due to deafness, anytime you need something you must make a phone call to reach out a representative and nothing is provide to accommodate for deaf people. There was no shampoo, soaps, ice machine, etc. in the room. TV remote was also missing from the room.
Business response:
Hello Priscilla. We appreciate you taking the time to rate your stay with us. We hate to see that your visit with us was impacted by the limited assistance provided based on your needs. We work hard to be inclusive and accommodate all our many guests, and we will work to improve in the areas mentioned for all our future guests. We are so sorry for any inconvenience that this caused and we hope that your future travels are wonderful ones.
DO NOT STAY The hotel was not ready to check into at 3:00. I came back at 10:00 pm. Three other people were waiting to check in. There was a 30 minute wait for someone to come to the window. The whole floor smelled of pot. The room had a small bed for two people. The toilet ran ALL night long. The electricity went out in the night. In the morning I tried to let them now about the toilet, check in window was closed. I tried to call them at 9;30 am, and the recording said they were closed for the night. I gave up letting them ... read more
Business response:
Thank you for taking the time to rate and review your stay. Please accept our sincerest apologies for the many troubling experiences that you had with us. We are known for our attention to detail and great customer service, and we hate to see that this did not come across during your stay. We can certainly understand the frustration of not being able to reach the front desk, along with the issues you had with the plumbing, and will make sure that we address them accordingly. Thank you for allowing us to host you and we wish ... read more
Was close to my grandkids was it. I wouldn't recommend this place at all.
Business response:
Thank you for your rating and review. We hate to see that we did not earn your recommendation, and for any issues that you experienced while visiting. We would love another chance to show you a much more pleasant experience the next time you are in the area. Best wishes in all your future travels.
Don't stay here !! The rooms were nasty and smelled of pot. We didn't have any toilet paper had to go out and buy some on my own as well as cleaning supplies to get the room clean. Check in was at 3pm but they wouldn't let us check in until 5:30pm. You have EVERYONE even the cleaning crew out front of the building smoking cigarettes and pot where children and people go in and out of as well as drinking. We tried to get clean towels and we were told they are out and we would have to wait until they could get some , so we ende... read more
Business response:
Hello Monique. Thank you for taking the time to share your experience with us. We hate to see that you experienced so many troubling issues during your stay with us. We strive to deliver an exceptional experience to all our guests and can't tell you how disappointed we are to see that this is not what you received. I can assure you that we will address these concerns with our team so that we can continue to work on improving the guest experience. Thank you for allowing us to host you and we wish you all the best in your futu... read more
The price was very reasonable. The cleanniness was horrible. The hallways were not sweeped or mopped the whole time there, 9 days. I understand rooms not beening cleaned daily. We did ask for clean linens and towels but not always available until next day. We will not I repeat not stay at this property again or recommend it.
Business response:
We appreciate your feedback regarding your stay with us. Please accept our sincerest apologies for the problems that you encountered with cleanliness. This is not the exceptional experience that we intended for you and apologize for any inconvenience that this caused. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Terrible hotel, trash sat in hallways all week long, homeless sleeping right outside rooms, staff was hardly ever there. I had to go buy my own cleaning supplies just to get the room somewhat clean after already asking to have the room cleaned. Definitely do not recommend.
Business response:
Thank you for your review. We are saddened to see that this was your experience with us. This is in no way the high level of service and cleanliness that we wanted to deliver, and apologize for any inconvenience that this caused. We can assure you that we will address these concerns with our team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
STAY AWAY!! Our room was dirty and had a weird smell. No one at the front desk during the evening hours and we couldn't get a hold of anyone because our toilet was clogged. Every night the cops or EMS were there and it was so noisy. People are always hanging out in front blocking the entrance. For this place being a non-smoking building it reeked of weed and cigarettes. Keep in mind they do not provide anything for you except for towels and a roll of toilet and that's it. We were there for a week and when we asked for fresh ... read more
Business response:
Thank you for your review. We are so sorry to see that you experienced so many troubling issues, and apologize for the issue you experience with customer service, overall cleanliness, amenity offerings, along with any feelings of uneasiness. We sincerely apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.