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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was located in a good place
Business response:
Thank you for reviewing your stay. We are happy to see that you enjoyed our convenient location, but hate to see the low rating. We would love another opportunity to show you a much better experience the next time your travels bring you this way.
Dont go there The bathroom door was lock in our room and when they got it open it had not been cleaned. They gave us another room which was better but did not have any soap or glasses. I have stayed at better places cheaper and cleaner. Not happy
Business response:
Hello Catherine. Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
We apologize that you did not enjoy your stay at out hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.
Spending $200 for one night at Woodspring hardly i They took a deposit I was not expecting and have not returned it. That's how it started. No bathmats or soap. Had a breach of security on internet they had to know about. Not I advertant.
Business response:
Hello Phil. Thank you for your review. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
The hallways and rooms were so dirty. The bed was so uncomfortable. I cut my stay short.
Business response:
Thank you for your review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
Unfortunately, very loud. People stay by the week here, somewhat of an extended stay place and have no respect for guests trying to sleep. Banging doors, car alarms and overall volume made rest nearly impossible.
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Crazy manager What stay? Was in the lobby for not even 5 mins and the so called manager refused service on me when I was doing absolutely nothing wrong. Did not know they had a insanental charge was trying to figure it out and the next thing the lady was telling me she wasn't going to rent me a room. Asked why she responded with I don't have to give you a reason. Never been to the place don't no the girl. She just refused service and even threatened to call cops on me.
Business response:
Thank you for this detailed review of your stay. We are terribly sorry that you encountered so many troubling experiences. Our number one goal is to provide you an excellent experience and outstanding customer service and we can't apologize enough that this is not what you received. I can assure you that we will use your feedback to revisit our standards and training to ensure that we improve in these areas for all our future guests. Thank you for sharing your feedback and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.