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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Motel is disaster
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Jacob. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Chris. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I like the location but the property was littered with trash, systems were down so we couldn’t get in our room for an hour. When we got in our room it had a strange over scented smell between sweet freshener and wet old laundry. My sheets had hair all over them and when the front desk (whom was very nice and did all she can) gave me fresh sheets, the sheets had hair on those as well so I’m assuming it was from the dryer? The room seemed unclean, there was hair on the table and floors. There were also water in the tub and the... read more
Business response:
Thank you for your review. Please accept our sincerest apologies regarding the issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
The staff was very rude to my girlfriend.
Business response:
Thank you for your review and feedback. We are so sorry that we left you with this impression of our hotel. Our staff values each guest and works extremely hard to provide excellent customer service and hospitality. We sincerely apologize that this impacted your stay with us, and we will address these concerns with our team for immediate improvement.
Beyond horrible ! When walked up to the hotel trash was piled up in front of the entrance including meditation bottles. No one is at the front deck to check you in. There's a phone in the lobby to call lobby a 500 number but it took many calls to get someone to answer. Once we got the key to our room and proceeded inside there was bens and bags of trash all along the 1st floor hallway. Once in our room we noticed the bed looked like someone had been sleeping on it. The refrigerator was filthy and soiled rags were on the tabl... read more
Business response:
Thank you for sharing your experience. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, check-in delays and safety with our team at the property directly. We do hope that all your future travels are wonderful ones.
This was the worst place! People live at this hotel and there's people oitside all day and harrasing the visiting guests. I had to change my reservation and they canceled my room then wanted to charge me more for booking. They charge you and undisclosed deposit beofre arriving and the GM refused to assist because they front desk clerk bothered her to assist me. Do not stay here, you will regret everybsoending your money here
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Staff was friendly. We were not able to do early check-out. This ruined our plans for the day since we had to go back to check-out. Staff was not present before 11am have never had this issue before. Unfortunately I would not recommend.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We apologize for any inconvenie... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.