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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Worst place ever Ghetto, 2 hour line to check into this dump
Business response:
Thank you for taking the time to review your recent stay at our hotel, Jordan. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I would rather sleep in my car This "hotel" is awful. The place is dirty, smelly and frankly more of a housing shelter than a hotel. There is absolutely no aspect of this stay that was acceptable, Hotels.com should remove listings from this brand.
Business response:
Hello, Ken. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Lots of cleaning is much needed.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Don’t book here I made my reservation Three days before or trip. We pulled into the hotel at 9:15 the night of our check in day. Took over 15 minutes just to get someone to help us after I called fir someone in the hotels phone. After we had someone help us out she said our room wasn’t ready but the she would go up and check on it. So after 35 minutes of her being gone. She said it was ok to continue the check in. I asked is our room clean? She replied should be. This property is Disgusting I would not recommend it. We walke... read more
Business response:
Thank you for your detailed review, Israel. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel, Kelly. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Charge too much for what you get. Fees for everything! Most uncomfortable beds. Only front door worked , all others broken. Filthy hallways. Dog food swept in corner of hallway and left for 2 days. You have to purchase a coffee pot and pay fees for extra towels or linen. WiFi is a joke , again pay fee to get it or get the same quality free. Would not recommend at all. Staff was never at the desk. Shutters always closed.
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced with the amenities, maintenance issues and the overall cleanliness, during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your... read more
I didn't get the roon i ot my nou<
Business response:
Thank you for your review, David. We are so sorry for any troubles that you experienced. We would love another opportunity to impress you the next time you are in the area.
Horrible First had to dial a phone and wait 20 mins to check in, bed was very horrible and uncomfortable, holy crap never again, can hear people through the wall
Business response:
Thank you for your review, Claude. We apologize for the issues that you experienced with the bed, noise levels and check-in delays. We will pass these concerns along to our management team as we are always looking for ways to improve the guest experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.