Extended Stay America Select Suites - Colorado Springs - Airport

Business response:

Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking time to review our hotel, Tracy. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Johnny. Thank you for your feedback. 

Business response:

Thank you for your feedback. I'm sorry to hear that our rates were not quite to your liking but hope you had an overall pleasant stay with us, Cathy. We wish you all the best in your future travels. 

Business response:

Thank you for bringing the issues with the cleanliness and customer service to our attention. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Amanda. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels.