This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty and I wish I had my money back.. I was scared to lay down and the room was not in living conditions... I just may use any site to book... I've used Expedia for international traveling so I thought this was ook.. I was wrong. Very disappointed
Location hard to find Rooms outdated Extremely dirty I ask for non smoker, but given a smoker Cleninig was not available daily Overall 1 star
Business response:
Thank you for being our guest. We are sorry for the issues you had with your suite and regret that we could not accommodate you with the choice of the room you requested. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We also regret our location was not appealing to you. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your ... read more
Refrigerator was leaking water.......no one came to look at it and i was there 3 more days after they were notified.......wall outlet was missing a cover
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you encountered with the refrigerator in your room and regret the inconvenience it caused. We also apologize this was not handled correctly and are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Very dirty place, It was not clean. noisy, you can hear everyone like they are in the room with you. But the dirt was awful. the carpet is very outdated. there was something on my blanket and that in itself was unnerving. the refrigerator had visible filth and in the morning when i got up there was a puddle of water running out of it. the bathroom very old, in fact they still have yellow tubs!! very outdated. Bags of garbage just laying on the walk ways where housekeeping left it. No fresh towels if you stay more than one da... read more
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with the appropriate department in an effort to improve our service levels moving forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. It is never... read more
The outside of the refridgerator was so gross / filthy i did not want to touch it. Cold shower was the only option. Couldnt wait to get out
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our apology for the issues you had with your bathroom. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The staff is complete aggravating... when I check into my room I dnt want to be bothered... the staff continuesly kept knocking on my door... after I said I dnt need their service
Business response:
Randell, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the housekeeping team to prevent these mistakes from being repeated in the future. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.