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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was absolute trash. they cancelled my reservation 10 minutes before I arrived.
There was roaches in the room. The carpet was dirty and sticky. Basically look somewhere else.
Business response:
Paul, thank you for your review. We apologize for the insects in your suite and are sorry for the housekeeping issues you encountered. Our pest control provider has serviced the hotel, and we are working with the appropriate team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to see you again for a better experience. Sincerely, Hotel Management
The sheets had blood stains and piss stains on them. The rug floor was total filthy. I took the dirty laundry downstairs to the laundry room where the house maids work told them to put clean sheets. And blankets and clean towels and soap and shampoo and shampoo and hair conditioner. But they refused too. I came back to motel at 830 pm that night . Room still trashy. No clean sheets, no clean towels. No clean pillows cases. No soap no shampoo, no hair conditioner. But because of contract thru expedia i was held hostage for 3 ... read more
Business response:
Michael, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We're also sorry for the poor service you received from our associates. We have shared your feedback with our staff to remind them our main goal is to provide outstanding customer care to our guests. We hope y... read more
Nothing unique about it ! And super gross dirty and what breakfast?
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore you... read more
Run down facilities. Staff ignores your requests No available maid service during our entire stay.
Business response:
Thank you for your review. We apologize for your disappointment with the overall condition of our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We're also sorry for the poor service you received from our associates. We have discussed your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. Kindly note, being an extended stay hotel, we clean room weekly to maintain the pr... read more
bathtubs appeared to have bkack mold in them. cob webbs , dirty floors
Room was filthy. tv remote control was dirty. Floor had stains all over it,telephone was dirty, wall lamps had a pound of dirt on it, headboard was dirty, 50 or 60 cigarette butts was in front of room, guests standing on sidewalk smoking with the smell coming into room. Non-smoking room was smelling like smoking, even though they had me to sign a non-smoking letter.
Business response:
John, thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. Your feedback will help us enforce our no-smoking policy more effectively so that, this does not repeat going ahead. We hope you will give us a second chance to deliver the type of experience you sh... read more
Told you could smoke, no pool, no breakfast,room got messed up, TV did not work, was a nightmare. will not use Expedia again, wish i could get a refund
This property is in need of a lot of repair inside. Our bathtub had a whole that they covered but the cover was damaged as well. The counters were in bad shape. The carports were definitely not clean. The inside of the cabinets were dirty (and not a dirty that you couldn’t clean as when I ran my finger through it— it came off on my finger). The exterior definitely wasn’t cleaned at all... the same cigarette butts and beer cans remained on the stairs and outside walkways for our whole stay. At least clean up the major trash t... read more
Business response:
Thank you for being loyal to our brand. We are sorry for the cleanliness issue you encountered and regret the disappointing stay you had with us. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are ... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.