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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lights weren't working... The dresser drawers were broken... Kitchenette area was stained and outdated...
Business response:
Jason, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Nothing at all very duty duty duty duty duty duty duty
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty, outdated and the entire place smelled like smoke. I even had to leave early from the hotel and cancel my reservation because of the smell.
Business response:
Thank you for staying at our hotel. We apologize for the smoke odor you encountered and regret it compromised your visit. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider giving us a cha... read more
The entire facility was dirty and run down and as I was traveling alone I felt extremely unsafe.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
Bathroom needs updating.. Breakfast consisted of coffee with no lids... a few plastic wrapped muffins and granola bars. THATS IT.. noisy neighbors at midnight
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to ass... read more
It was absolutely filthy and if I could have found another hotel room on short notice I would have stayed elsewhere. I went and bought bedding at Walmart to place on the bed and i thought for certain I was going to fall thru the shower floor.
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with ... read more
Looks great from the outside. Inside the room, looked like it needed to rented by the hour. The shower would not drain. The refrigerator was so loud that you could not sleep. There was crack pipe burn marks on the plastic toilet seat. I would not recommend this place to my worst enemy. Expedia, I would take this hotel off your hotel list.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Th bathtub was not clean filled with mold. The service was poorly,
Business response:
Please accept our most sincere apologies for the cleanliness issue you experienced in your room. We assure you that we understand the frustration you must have felt, and thus, your feedback has been shared with our housekeeping team for review and action. We also apologize for the poor service you received from our associates. Your feedback is discussed with the entire team, as it will help us improve our performance moving forward. We hope to have another opportunity to make it up to you in the future. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.