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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The appliances had rust on them. There was a roach in the cabinet, the shower only had cold water.
Business response:
Thank you for staying with us again during your visit. It was disheartening to read the housekeeping issues you experienced with the appliances. Your concerns have been shared with the appropriate team to ensure abetter experience going forward. Regarding the roaches, we have our pest control company scheduled to treat the room soon. Also, we have alerted our maintenance team about the bathtub, and they will check the water temperature. We hope you will give us a second chance to deliver the type of experience you should alw... read more
The carpet is very Dirty , everything in the room smells like old and cigar
Business response:
Thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We hope you will give us a second chance to deliver the type of experience you all should always expect from our hotel. Sincerely, Hote... read more
This hotel was just haunted hotel with broken lights, fridge, shower faucets and etc. It's the worst hotel in my hotel experience.
Business response:
Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues you encountered during your stay. We have alerted our engineering team, and we are fixing the problem. Again, we are terribly sorry about this, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Don’t stay here The hotel is really rundown and need to be renovated. The bathroom was atrocious and water was not hot.
Business response:
Shantel, we apologize your experience fell short and for the difficulties you had in the bathroom. We will address your concerns to make sure our guests are having a comfortable stay. We can also appreciate that you were hoping for a more up-to-date experience and will keep this noted as we plan any future upgrades. We hope to see you again soon. Sincerely, Hotel Management
It was ok i wasnt impressed ...room and sheets werent clean..staff was out of alot of items just all right disappointed
Business response:
Khadijah, thank you for being our guest. We are sorry you did not experience the best of our staff and apologize for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Never Again Television didn't work, half the lights in the room didn't work, floors were filthy, bathroom sink was clogged, shower fixture seemed about to pull loose from the wall when used. I've traveled a good bit with my job, and this was the worst hotel I've ever had to stay in.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.