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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
With a reservation of two months early, when I arrived to the hotel with my family we had the surprise that they don’t have any room available for my stay and they want to resolve with a “ I’m sorry we don’t have available rooms”. They don’t offer any solutions for the issue. I had to claim for a solution with a other room. They only offer a room with only one bed for a family of four. I ask for the hotel manager and the don’t have any one’s. I had to claim for a discount or other way to resolve the issue. They never call me... read more
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback, as it is greatly appreciated. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We appreciate your business and hope you and your family will consider giving our hotel a second chance the next time you are in the area. Sincerely, Hotel Managemen... read more
Just plain bad Not sure where to begin. The room was dirty, including the refrigerator which way disgusting. The bed was extremely uncomfortable. There was no warm or cool water in the shower, only scalding hot to the point you couldn’t shower. There is no housekeeping. They have kitchen ware for the kitchenette but it is first come first serve, so good luck getting that. The room smelled awful, to the point all our belongings smelled just as bad after check out. Other guests were Rude and disrespectful. For example, being e... read more
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We regret the inconvenience caused and hope you will give us a chance to impress you on a fu... read more
They sold our our room out that we had paid for. They, at least were kind enough to send us to their sister location further away from our destination. It was not good place to say.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Room booked was nonsmoking. The assigned room was smoking. There was trash piled up in the hallway. There were other guests in the breezeway smoking marijuana.
Business response:
Thank you for being our guest. We are sorry for the cleanliness and odor issues you experienced during your stay. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Don’t go
Business response:
Latonya, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
They didn't offer a wake up call but said there was an alarm clock in the room. No alarm clock. The carpeting appeared to be dirty and was rather well worn. Staff wasn't very friendly. No breakfast room. Food and drinks were stuffed into the tiny reception. No where to sit just appeared like false advertising when several people were rammed into the reception area trying to get to coffee and cupcake size muffins. Never again at Extended stays.
Business response:
Thank you for your review of your recent stay. We are sorry that you found one of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We also apologize for the housekeeping service issues you encountered in your suite. Your feedback will be shared with the appropriate team for review and action. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so tha... read more
Estancia no agradable para mi familia Primero me dieron una abitacion de una cama para 4 personas que no estaba ni ami nombre después hace mucho ruido y en los 3 días de estancia nunca limpiaron mi cuarto dicen que desayuno y solo tienen café
Business response:
Thank you for your review. We are sorry for the issues you encountered at check-in and for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We hope you will give us a second chance to deliver ... read more
Pesimo no reserven Pésimo hotel no se queden nunca ahí, todo viejo y sucio, habitaciones sin limpiar, atención pésima, nos fuimos a los 10 minutos, lo bueno que hoteles.com me hizo el reembolso.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope you will reconsider and give us the chance to make it up to you in the future. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.