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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had booked with this hotel 2 weeks prior and got confirmation number. The night we showed up to check in I called ahead and confirmed we would be a late check in since our flight came in at midnight. They said no problem, we show up at 1am and they said sorry we are overbooked and have no rooms. We sat in parking lot calling other hotels when someone pulled up and they gave her a room! We went in and they said oh well she asked for a double room and you guys asked for a queen!?... Really so now you are full. He was in a h... read more
Business response:
Thank you for staying with us and for your review of your recent stay. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we are sorry. We also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will give us another chance to rede... read more
The rooms smell terribly of stale smoke. Terrible got my 6 week old baby to stay in. Eike up super congested and elk our luggage is stinky now
Business response:
Nicole, thank you for your valuable feedback about your stay. We are sorry for the inconvenience you and your little one experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Never again The sheets and blankets were dirty, there was bugs crawling on the floor.
Business response:
Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Check in took 35 minutes because the front desk clerk was unavailable.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
It was okay. The shower water could not be regulated. It was either way to hot or way to cold. The slamming of doors all night was disturbing and the police having to come to the property was just enough to put me on the list of not staying at this property again.
Business response:
Jess, thank you for your review. We are so sorry for the situation you described regarding excessive noise. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. We have also shared your concern with regard to the bathroom/shower with our maintenance team so that they can fix it immediately. We hope you will give us another chance as we are confident we can replace this experience with a more po... read more
Location was the only good thing. Overall everything was disappointing. Sheets had stains and hair. Carpets were old and had very strong smell. Bathroom was dirty and hair everywhere, towels had hair too.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
The building had not been maintained. There were damaged items in many locations. The carpeting was in very dirty condition.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry ... read more
Go somewhere else Crime ridden, dirty, old, broken or missing appliances and plumbing. All around dissapointing stay
Business response:
Stephen, we are sorry for the disappointing stay you had and regret the issues you encountered. We understand your frustration and have shared your comments with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.