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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't offer a wake up call but said there was an alarm clock in the room. No alarm clock. The carpeting appeared to be dirty and was rather well worn. Staff wasn't very friendly. No breakfast room. Food and drinks were stuffed into the tiny reception. No where to sit just appeared like false advertising when several people were rammed into the reception area trying to get to coffee and cupcake size muffins. Never again at Extended stays.
Business response:
Thank you for your review of your recent stay. We are sorry that you found one of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We also apologize for the housekeeping service issues you encountered in your suite. Your feedback will be shared with the appropriate team for review and action. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so tha... read more
Estancia no agradable para mi familia Primero me dieron una abitacion de una cama para 4 personas que no estaba ni ami nombre después hace mucho ruido y en los 3 días de estancia nunca limpiaron mi cuarto dicen que desayuno y solo tienen café
Business response:
Thank you for your review. We are sorry for the issues you encountered at check-in and for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We hope you will give us a second chance to deliver ... read more
Pesimo no reserven Pésimo hotel no se queden nunca ahí, todo viejo y sucio, habitaciones sin limpiar, atención pésima, nos fuimos a los 10 minutos, lo bueno que hoteles.com me hizo el reembolso.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope you will reconsider and give us the chance to make it up to you in the future. Thank you for your feedback. Sincerely, Hotel Management
Lights weren't working... The dresser drawers were broken... Kitchenette area was stained and outdated...
Business response:
Jason, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Nothing at all very duty duty duty duty duty duty duty
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty, outdated and the entire place smelled like smoke. I even had to leave early from the hotel and cancel my reservation because of the smell.
Business response:
Thank you for staying at our hotel. We apologize for the smoke odor you encountered and regret it compromised your visit. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please consider giving us a cha... read more
The entire facility was dirty and run down and as I was traveling alone I felt extremely unsafe.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
Bathroom needs updating.. Breakfast consisted of coffee with no lids... a few plastic wrapped muffins and granola bars. THATS IT.. noisy neighbors at midnight
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to ass... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3 star rating with 2,558 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.