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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outside by the building was trashed, had to take our own trash and get towels, etc.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered here. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Terrible The location was great, 1 of your employees were great, the younger lady, the older lady and young man didn't seem to care at all, that there were bugs in 2 of the 3 rooms, and the 3rd room tub was clogged.
Business response:
Please accept sincerest apologies for the and service issues and inconvenience you experienced in your rooms. We have shared your concerns with the appropriate teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We understand the frustration and trul... read more
The overall cleanliness was not good ,carpet,black mold, refrigerator on the outside was dirty, the drawers to the dresser wouldn’t stay close, and the overall hotel just had a dirty feeling
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Bed bugs. Terrible place. Grossed place I’ve ever stayed.
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
could not check in after our flight at 1:30 AM. even thoug me made arreiment with Expedia because our flight was so late. the person from Expedia said we could no problem we were all set
Business response:
Thank you for your feedback. We are sorry for the unpleasant experience you had regarding the information about late check-in and regret the inconvenience you experienced due to the lack of communication. We understand your frustration and regret the inconvenience this caused. We hope to accommodate you in the future so that you can have a better experience. Sincerely, Hotel Management
Shitty I probably had the worst experience in my entire existence.
Business response:
Joshua, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Property is obviously a home for many there. A lot of residents smoking on front porch areas . Rooms were outdated and bathrooms floors not cleaned well . No soap for bath area . Very small generic TV .
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.