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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They are dirty. Do not stay here. Also, they charged me twice and I have to do all the leg work to get a refund!!
The people above is wash making to much noise!!! It sounded like the kids were jumping aroud!!! It was TERRIBLE!!!!!!!!!!
Business response:
We appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest. Sincerely, Hotel Management
Very dirty Somebody had a key to enter sons room at 2am Yelled at and intruder ran
Upon walking in the door my husband and I both were extremely disappointed knowing there was noway possible we could spend a single night nevertheless two nights. However it was already midnight upon arriving thinking if we couldn't find a room we would rather sleep in the parking lot in our vehicle. While sitting in the truck search for a clean decent hotel the police driove up with people in the car.. we rode approximately 3.5 miles to find the hotel to make sure it was of standards so we call rhe orher hotel back to cance... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. We have shared your comments with our pest control provider so that they can take the necessary steps. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
This was one the worst stays here and my family said we will not stay here anymore. The bed smelled of urine. The people in rooms beside us were smoking in them. Called room services and nothing was done. This was just an unpleasant stay. Price was good because we booked through Expedia but we will not be booking here ever.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the odor you and your family encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Ho... read more
This is one of the most dirty places i have ever stayed. The outside was dirty the room had dirty towels left on my shower rack
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Please read before you stay! It was very dirty and it looked like it hadn’t been cleaned in a very long time. I had to go out to Walmart and buy a vacuum because the floor was so dirty. Also it smelt like cigarettes and had cigarette burns in the carpet. I usually never complain or write reviews but this place was so nasty. When I was leaving there were 2 other people complaining and trying to get a refund because they had no hot water and cockroaches in thier rooms.
Business response:
Rachel, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We are also sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We are sorry and hope to have another chance to redeem ourselves on your next visit this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.