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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs There were cockroaches! DONT STAY HERE
Business response:
Kathleena, thank you for being our guest. You are correct to expect a comfortable, clean and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the fu... read more
Dirty floors cockroaches rusty refrigerator no hair dryer no cups or glasses
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The stay from hell Roaches, roaches, roaches
Business response:
Kevin, thank you for being our guest. We are sorry for the roaches you encountered and regret the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Could see light around door, hot air blew in. Hair in bed, had to obtain clean sheets and remake. Generally dirty room, sticky bathroom floor and what looked like melted lip gloss on bathroom counter. Bathroom fittings loose. Sticky fingerprints all over fridge. We spent an hour cleaning the room upon arrival. T.V. reception VERY poor, phone didn't work. No amenities in kitchen, upon requesting plates/cutlery we were told they had one spoon and one knife. Upon requesting hair dryer, none left sorry. Water went out an hour be... read more
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest’s to stay. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose u... read more
Hotel was run down, & in a less than safe appearing area.
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry our hotel did not meet your expectations, and you found our location unsafe. Your feedback regarding the age of our property will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will make plans to stay with us again. Sincerely, Hotel Management
Just no Bedsheets smelled like urine. Given new bedding that I used to remake the bed myself. Smell still persisted so, I can only assume the issue extend to the mattress.
Business response:
Thank you for taking the time to review your stay. We are concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work to ensure that this does not happen again. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
My son got stuck in the bathroom. When we moved rooms and the second bathroom was dirty. They just gave us cleaner to clean it ourselves.
Business response:
We are sorry for the inconvenience caused in the initial room and regret the cleanliness issue you encountered in your bathroom. We have shared your feedback with our housekeeping team to be more attentive in their work. Once more, we apologize and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
My room was full of dead bugs all over the kitchen and bathroom.
Business response:
Amanda, thank you for posting a review of your stay. We apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.