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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to Ft. Jackson. Close to restaurants. Not worth the price.
Business response:
Thank you for being our guest. We are glad to know our location was Close to Ft. Jackson and restaurants worked well for you, but we're sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
This is a motel not a hotel. Very dark and dim in the room. Carpet, tub, and fridge were dirty. I wouldn’t have stayed here if it weren’t for the convenience in location to the army base. Would never go here again. Oh and if you’re there leas than a week nobody comes to clean.
Business response:
Please accept our sincere apologies as you were unhappy with our hotel policy and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that no future guests experience a similar issue. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will afford ... read more
Horrible nightmare of a hotel This hotel was nothing like pictured, it was absolutely deplorable. The room was nasty, stinky, holes in the wall, the entrance to the room was next to the steps where people were loud and unacceptable. I got a refund and refused to stay. I would never stay at this hotel in these conditions.
Business response:
Cathy, thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Once more, we apologize and hope you will afford us an opportuni... read more
I was expecting clean and neat at this price point. Condition was shabby and dated. Check in staff was great.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hote... read more
Was suppose to be ground floor and wasn't. Wasn't much to breakfast and goid agent posted or mentioned. Shower curtain want long enough for standing shower and floor got wet every time I showered
Business response:
Nicholas, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We have shared your feedback with the appropriate team so that we can improve our service and facilities moving ahead. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
No room service, there were no wash towels or soap. Room was horrible. Very noisy.. only could watch a couple of tv channels, have to pay for a working wifi.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered and regret you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We wish we would have known about the problems you encountered in your room as we would have done our best to ensure you are comfortable. We hope you will conside... read more
Toilet and sink was leaking. Had to clean bath tub to my liking
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The hot water did not work, the cable and telephone did not work and the tub was dirty
Business response:
Thank you for choosing our hotel for your recent stay. We are sorry for the issues you encountered with the water temperature and also apologize for the problems you encountered in your suite with the television, telephone, and cleanliness. Our appropriate teams are already working to solve the problems, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.