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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checking in was uneventful considering a tornado had knocked computer and tv service off line but once we got in bed we found that the top blanket had a stain that looked fairly fresh and it gave us the impression that perhaps it had not been changed between guests. The second blanket had several human hairs attached to it, I chose not to let my wife know fearing that she would ask me to find another room, which would had been a hassle considering we got to the hotel close to 9pm and I was extremely tired after driving all d... read more
Business response:
Thank you for choosing to stay with us. We apologize for the inconvenience you had at the time of check-in and the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
I will be contacting the corporate office. There were bugs in the room resembling cockroaches as well as other species. I took photos of them. The tv was fuzzy and couldn't see the picture clearly. The overall condition of the room was very poor and wouldn't recommend staying there.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The property was dirty and nasty. My window was open so I had bugs in my room. I checked out as soon as I checked in. Didn't stay there at all. I was also billed before I even checked in. Not happy at all.
Business response:
Tamika, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hot... read more
Shower knob is broken, picture frame on the wall suddenly fell down. We call the front desk and said live it but they did not come. Cockroaches in the middle of the night. No coffee maker, one small soap, one small shampoo and old room
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Upon entry into the room a very strong odor of marijuana was present. The window was open and the AC running. The refrigerator had several rust and food stains on the front of the door. It was easily noticed due to the refrigerator being white. After a trip to the nearest Walmart to buy cleaning supplies, things improved and I could see there were some updates (i.e. floor and new microwave) The ceiling showed a sloppy attempt to repair and paint over a leak.
Business response:
Hello, thank you for being our guest and for the welcomed feedback. We are so sorry your accommodations were not in the neat and tidy condition they should have been. It's clear our housekeeping staff missed a few key areas and we are so sorry you had to take extra measures to be comfortable. We will work on this and also make sure our guests are adhering to our no smoking policy moving forward. Thank you again for staying with us and we hope to see you back for a visit soon. Sincerely, Hotel Management
Bathroom not clean, dank smell, dirty air filters, rusted refrigerator, leaking refrigerator, noisy AC , the beds were comfortable however. Front desk made an error on my room...
Business response:
We are sorry for the issues you encountered with our front desk service and your room. Your concerns have been shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Shower was broken. No ice machine on premises. Close to Fort Jackson was only plus.
Business response:
Thank you for reviewing your stay. We are sorry our hotel did not meet your expectations and regret the inconvenience caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.