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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was not yhe best choice. The smoke detector was missing from our room. Not very clean. Cigarette smoke infiltrated our room during the night. We were not pleased.
Business response:
Dear Cj, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Run down and zero amenities- very basic living quarters.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The a/c unit didn’t work, tried calling the front desk no one picked up
Business response:
We are sorry you encountered some issues with maintenance services during your stay and regret our front desk team was unable to resolve it. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not very clean. EVERY night that I was there, between 1am and 2am, there were cars racing around the parking lot. Like, no muffler, fast and furious, Toyota crap cars. VERY loud. No sleep
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No coffee maker in room, tv reception was terrible on all channels, bathroom fixtures in need of repair.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered and regret your stay was a pleasant one. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Managem... read more
There’s no breakfast include, it is a freak is a lie. The internet WiFi service was terrible, totally worth and disappointed.
Business response:
Thank you for being our guest. We are sorry you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. Also, Your feedback is shared with the service provider to ensure we deliver seamless internet connectivity to our guests going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Not like it use to be. The service was prompt but the room needed to be updated needs new carpet and new appliances. You get what you pay for.
Business response:
Leonardo, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback for the updates is shared with the appropriate individuals as it will be used to improve our future guest's experiences going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I got bitten all over by bed bugs. Bites all over my body and of course they don't want to refund my money or offer some kind of compensation. They are going to "investigate" and check while I'm not there. So it's my word against theirs. I took pictures of the bites I saw. Never again!!!
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.