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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Closest
Business response:
Allyn, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This is a 2 star hotel-well more like a motel. It shouldn’t be rated a 3 star. It does not have any amenities and it fits all of the characteristics of a motel.
Business response:
Thank you for staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will cons... read more
Split drinks on the ground is something I don't like to step in
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Its not in my city is the only thing unique about this place. The continental breakfast was located in dirty baskets .
Business response:
We apologize for the cleanliness issues you experienced at the time of breakfast. Your feedback has been shared with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. We hope we have the chance to make it up to you on a future visit. Sincerely, Hotel Management
The room was not clean. No toilet paper, had to call front desk. I requested a nonsmoking room and got a smoking room. Other people on the second floor were smoking cigarettes and weed which the sting order seeped through the bathroom vent. Floor was dirty. Bed sheets didn’t seem clean and bed bugs present. Had to see my doctor to get treated for bed bugs. I do not recommend this hotel to anyone for health reasons.
Business response:
Dear Guest, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
i liked that it was close to where i needed to be. I didnt like that the room was dirty. the carpet was disgusting, the chair in the room had white stains all over it, the table looked liked they forgot to wipe it down
Business response:
We are truly sorry your room was not in the spotless condition it should have been when you arrived. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure this does not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
The property was close to where i needed to be and served its purpose. the floor was badly stained same with the chair, table was sticky, bottom of the door did not touch the ground so you could see to out side, had to put a towel there.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.