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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall it was okay but water to shower was cold and maybe at times warm. I was told it’s because it was full and to maybe shower at a later time.
Business response:
Dear Jesus, Thank you for choosing us. It is nice knowing you were pleased here and had a good stay. However, we are sorry for not meeting some of your expectations. We'll pass your feedback on to the right person to improve it. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
This Property Needs A Good Cleaning My wife and I needed a place to stay with our dog near Congaree National Park. The room was sparsely furnished. The property was dirty. It was barely acceptable for our purpose. It was conveniently located nearly highways, shopping and dining, but that is about all it has going for it.
Business response:
Dear Joseph, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Considering our location, allow us another opportunit... read more
Terrible No hot water, bathroom door wouldn’t close, food was left in the microwave from previous guest, elevator smelled like dirty mop water for days. Do not recommend. I was on the third floor and I could hear clear conversations from people in the parking lot, that’s how thin the walls, windows and doors are. Do not recommend!!!
Business response:
Dear Lanakila, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the cleanliness and noise concerns you experienced during your time with us. Our promise to our guests includes a commitment to providing a clean, comfortable environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding s... read more
Disgusting My stay was very uncomfortable. The room had roaches and the bed was like sleeping on the floor.I wouldn't recommend this hotel to anyone
Business response:
Dear Marica, Thank you for taking the time to leave a review. We want every guest who stays with us to have a relaxing, rejuvenating visit. Therefore, we are disappointed this was not your experience, and we sincerely apologize for the inconvenience caused. Also, we want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. In ... read more
Very old and an overwhelming cigarette odor The first room we got had the worst cigarette smell ever!! It made me nauseous. The front desk was kind enough to move us to room without carpet, no smell! The hotel is very old and lots needs to be replaced. Probably won’t stay there again.
Business response:
Dear Guest, Thank you for choosing our hotel and writing your thoughtful feedback. We're genuinely sorry to read about your initial experience with the cigarette odor in your room. This does not meet our usual standards, and we appreciate your patience while we address this issue promptly. Your feedback is valuable, and it helps us improve. We understand that the hotel's age and condition were not up to your expectations, and we are having the same discussions with our brand leaders for future enhancements. We'd like to invi... read more
Elevator extremly dirty, the path leading to my room dirty, the room extremely dirty and smelled like Marijuana
Business response:
Dear Janice, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Needs better housekeeping Unm..well. Where do I start, this will be long. Once we checked in, they had given our room away. They gave us our key and when we went to open the door, people were in there. They were real prompt at fixing that. BUT the room they gave us, no ma'am. I had to go to Walmart and buy, lysol, carpet freshener, and febreeze. That carpet was not even nowhere near just regular wear and stains. It was nasty. You are allowed to have pets as well in these so I cannot began to think when the last time they had... read more
Business response:
Dear Guest, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our apologies for the inconvenience caused to you while here. Your valuable remarks were already shared with our housekeeping team for quick review and action. Also, thank you for letting us know about the issue with the air unit in your room; we will address this accordingly. We would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.