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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away. I have no words
Business response:
Dear Tracy, We apologize for your experience at our hotel and thank you for your valuable feedback. Our goal is to provide every guest with an exceptional stay, and we are sorry that we fell short of meeting your expectations. We appreciate your feedback as it helps us improve our services. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
1st, for a one night stay, if you have a dog you will have an additional 27$ fee added that upgrades you to a 3rd floor room with dirty towels and used soap. Floors were grody and dresser was broken. Best part of all was the roach in the kitchen and the condoms by the chair. 10/10 wouldnt recommended. Ive had cheaper stays nicer than this place.
Business response:
Dear Ashley, Thank you for sharing your experience at our hotel. We are sorry that you were unaware of our pet fee and apologize for any inconvenience this may have caused. Furthermore, we apologize for your allotted suite not being up to par. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our st... read more
demasiado cara tenía reservado del 27 y llegue porque se atraso el vuelo el 28 a las 4 am y tuve q esperar hasta las 6 am porque no había nadie, y me hicieron pagar el día ese y me fui el 29 en la noche por la peste a mariguana q había en mi habitación al final pague todo completo son unos estafadores todo roto y asqueroso.
Business response:
Dear Amparo, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in, and we apologize for the inconvenience caused. Your comments have been shared with the team to ensure a better experience in the future. We welcome an opportunity to restore a more favorable impression the next time you are in the area.Sincerely,Hotel Management
This extended stay is dirty and unsafe. Staff was rude. Never again.
Business response:
Dear Juan, Thank you for reviewing your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates and hospitality team, as providing a clean environment and impeccable service for our guests is always our top priority. We appreciate you bringing these concerns to our attention so we can address them appropriately and prevent future occurrences. We hope you will allow us a chance to redeem your confidence and host you again n... read more
Very Well Hidden and GPS is no help. The location is very well hidden and cannot be seen from the main road. There are no signs at the shopping center entrance you are suppose to use. The drive to the motel is a twisted half mile drive through the shopping center parking lot. When I called the front desk, the snarly night clerk couldn't give directions and said I was was the first one who couldn't find it. The elevator smelt funky. No ice machine on site. So to have ice you have to wait until you make some in the freezer. Th... read more
Business response:
Dear Richard, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you once more for your review and for allowing us the opportunity to improve. Sincerely,Hotel Management
There is a strong smell of cigarette and weed in the room. Lots of characters drinking at the parking lot.
Business response:
Dear Edwin, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Poor service I went for my brother military graduation. I check in at 5:45pm and I get an emergency call From my son. At this point I haven’t even go inside the room yet after we check in we went to have dinner after 9 hours drive. Went to the front desk explain what happen and see if they can refund me at least half because I didn’t even went inside the room the answer was NO. You need to pay the full night. Given that I only was there for 3.5 hours and didn’t went to the room. Definitely never stay in this hotels at all. T... read more
Business response:
Dear Cristina, We apologize for any inconvenience you experienced during your stay. We understand that unexpected situations can arise, and we strive to provide flexibility and understanding to our guests. We apologize if our response did not meet your expectations. We value your feedback and will review our policies and procedures to ensure we offer our guests the best possible service in similar situations. We appreciate your understanding and hope you had a positive experience otherwise during your brother's military grad... read more
We had driven all day and were very tired, the person in the next room played loud music until 11 pm. it appears there is no elevator and we were on the third floor, that's a lot of stairs with 2 loads of luggage! The desk person was no help at all and ignored us as much as possible while reading from her phone. Breakfast was instant oatmeal, warm water and granola bars.
Business response:
Dear Roger, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.