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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down! No ice machine!
Business response:
Dear Leonard, Thank you for taking the time to share your impression of our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
terrible
Business response:
Dear Quintaya, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. We hope to have an opportunity to provide you with the hospitality for which we are known. S... read more
The room was clean and comfortable, but the mattress was a little to firm.So my back was very sore the next morning. Plus it was advertised a free breakfast. All they offered was a muffin coffee and granola bars!!!
Business response:
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team is already at work. Please return to stay with us again and enjoy a flawless experience.Sincerely,Hotel Management
Needs better housekeeping staffing Needs proper breakfast not snack bars, the coffee should always available in the lobby. The internet needs upgrade
Business response:
Dear Althea, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
The girl said that there were no other rooms on the bottom floor because lots we’re unable to be rented . The bathroom sink did not drain and the bathtub was disgusting! This room should not have been rented. The elevator was disgusting! I was extremely disappointed with this room and it should never have been rented out to anyone!!!
Business response:
Dear vicki LEE, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We regret the maintenance and housekeeping concerns you experienced in your room. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I arrived after 11 pm and had to drive around the building twice before figuring out where the office was. I had to call them from outside, and they unlocked the door. The lady was ok but I had my 6lb dog with me and she stated I couldn't bring him into the office. There was no way I was leaving him in the car so she let him stay since I was only there for one night. I found the room very shabby and the sheets looked like they hadn't been washed. I would have looked for another place if it hadn't been so late. The door had t... read more
Business response:
Dear Karen, please accept our apologies for any inconvenience you experienced; we appreciate your patience. We take our guest’s feedback seriously and will take the appropriate steps to prevent these issues from repeating. Thank you, and we hope to have you stay with us again.Sincerely,Hotel Management
Bugs! There was bugs in our room! We did not stay and the front desk didn’t seem surprised by this.
Business response:
Dear Guest, thank you for staying with us. We are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Your feedback is shared with our housekeeping team also to review and recheck. Thank you again for bringing this to our attention. Please give us another chance to show you our hospitality soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.